Hello, I've been asked to find a way to send an automated "welcome" email, with KB articles to a user who has been granted the ITIL role. I've been trying to do this, through Flow Designer, by setting the trigger to fire every time a new record is c...
Hi Guys, I need to overwrite the default Valid to date in the KB article. OOB, when you check out an article, automatically it sets it to 2100-01-01. I need to keep the current Valid to date if it's greater than today's date and not update it to 2100...
Has anyone had experience doing this? From what I understand there are different system views which trigger an event called kb.view which then increments the view count based on viewing a knowledge article in the ess. But when it's viewed in the SP t...
Hi Folks, we have the requirement to implement a "contains"-search in Service Portal. For example, if someone is searching for an Apple device, he should also get the results when only typing "pple": In the forum, I already read that this could be...
Hi, In New York instance, I have 2 catalog variables with common class name elements. Element 1 'Name' is of type Label Html path of this element is ‘div.ng-scope label.ng-binding’ Here, div class name – ng-scopelabel class name - ng-binding Element...
I have few user groups . I have the encoded query with their sys ID after filtering the required records. I would like to know how can I insert multiple group types i.e (ITIL, Demand,Agile) to these groups considering few groups already have some val...
I have a user-defined field on the sys_user table. Based on this field I would like to show/hide containers on the home page of our portal. As I understand it, you cannot OOB hide a container based on user criteria, so what is the best way to do this...
We're implementing discovery and I need to know how much our instance size is growing as a result.
I have tried searching for this issue but can’t seem to figure out what is the right way to do this. I have a ServiceNow table with user details including a password field (2-way encryption). An external system wants to query this table via REST and ...
There was an update done on one of our workflows. Assignment Groups were removed from a notification. I am trying to determine when and who made these changes. When I go to workflow versions it gives a list of versions but when I click on the one I...
I created an article with a knowledge block in our test instance. The article is in our self service knowledge base which is not restricted at all, but the knowledge block has a restricted audience. I set "can read" on the block to only for members...
Hi Guys, I have been looking into the Community on how to populate the Short Description and Approval for on the Knowledge Approval and I could not find a good answer. Could some please share the right way to fix this issue. Thank you! Regards, Joce...
Does it make sense to extend kb_knowledge table to task table? One reason, the sysapproval_approver table does not show the: Approval forShort DescriptionEntered for Knowledge approval. That is because the 3 fields above are coming from the task tabl...
I want to set the Base URL of Rest action (in Flow designer) through system properties instead of giving a URL like https://bb-abc.com:8443. The main reason being everytime we are doing cloning flow designer is being cloned and we are getting product...
As CMDB Manager, I am researching for an easy way to prioritize, assign, & track our high volume of requests. I have been advised about Visual Task Board vs Agent Workspace. Any advise? Proc or Cons. What have others used?
