Resolved! I want to disable the portal (suffix name: esc).
Hi, I want to disable the portal suffix (esc) provided by OOB. But no active items found. Do I have to delete the record? Is there any other way? Regards,
Forum Posts
How to add the requestor manager dynamically for approval in workflow ?
1) In adding the requestor manager dynamically for approval in workflow activity for a requested item. 2) How to add the one particular group manager dynamically for approval in the workflow activity?
Resolved! How to auto populate the logged in user details in the catalog item.
Hi, I have created a catalog item with variables requestor, title, location, email id and phone number. Requirements : 1) Have to auto populate the logged in user details by using the requestor variable. 2) How to change th...
Resolved! Form Designer "You do not have permission to use the Form Designer"
Hi I am working in a New York Instance ( newyork-06-26-2019__patch4-hotfix1b-01-24-2020_02-05-2020_1535) having trouble to open Form Designer for one specific Form View (let's call the View "ABC"). Opening Form Designer from within the form (while in...
List of all tables that reference the cmn_location table
I would like to find a list of all tables that reference the CMN_LOCATION table. I feel like I should be able to get this from the application but all that I have been able to do is use the 'Schema Map' to get a visual representation. I would like t...
Resolved! Passing value from Catalog Item variable to a specific table field
Hello team! I needo to insert a value (string) from a catalog Item variable to a specific field on the table sc_req_item: target table: sc_req_itemtarget field: u_oficina_afectadasource variable name: Oficina_afectadaVariable Type: referenceRefers to...
Add button on knowledge articles
Hi Everyone, When the users enters something on the incident short description, the contextual search results will bring up related knowledge articles down. From that search results, I want to add button called 'Attach to Incident' When user read the...
Resolved! Notification triggered from Visual Task Board
Hello, Today, a user received a notification that a Visual Task Board Lane had exceeded the Lane Limit, even though there are no lane limits in place throughout our entire instance. Researching the notification, I discovered it was triggered on the ...
Can json file be imported into serviceNow?
Can json file be imported into serviceNow? If so, in what order?
Service Catalog List Collector Approval using Flow Designer
Hello hope everyone is healthy, I have a requirement to send approval if one value is selected in list collector variable. So if user select value a plus other values send approval to approval group. If value a is not selected skip approvals. A...
Resolved! How to use the onChange() method within the onLoad() method
Hello, I have a catalog client script that uses the onLoad() method to remove mandatory fields on a form load. There is one field that is a "Yes/No" type. If that field is set to "Yes" another field displays and is mandatory. My onLoad() script isn't...
How do I restore the deleted kb article attachment?
Hello, Kb article author deleted the original attachment and replaced it with a new attachment. I want to restore the deleted attachment. I didn't find the record in Deleted Records table. Please help me out. Regards
how to consume rest api data in serviceportal what steps to follow
Hi All, i have a new api and its working fine and giving data in json format now i want to consume that rest api output in service portal widget.
Resolved! Is it possible to have UI Actions on the ticket portal page?
Dear community, I'm trying to get the 'Close incident' UI Action (or any other) on the 'ticket' portal page. I discovered that using the form widget I can see any UI Action I intend to use on the portal. But we'd like the ticket layout and would love...
Resolved! Profile picture won't go away
I created a user and added a photo through the Service Portal Profile's "Upload Picture" button. I then coded a process so that a user could remove their profile picture which successfully removed the relevant entries from the "sys_attachment" table....
