Hey Team!I've got an instance where we have ACLs that restrict access to the Request Record under certain circumstances (when a request was created from a particular order guide type).The ACL restrictions explicitly exclude impersonation, and it mean...
Hi there, looking for a bit of help with a script include.I have two arrays array1 and array2array1 contains a list of reserved items (item1, item6, item8, item15)array2 contains all items (item1,item2, item3, item4, item5, item6, item7, item8, item9...
A colleague is trying to add a black horizontal line or bar to a knowledge article using the HTML editor. The legacy editor had the "insert horizontal line" button but we don't seem to have that in Jakarta patch 3 (maybe if we change the glide.ui.htm...
Can you create a hyper link within a Knowledge article to reference another section within the article?Example: If I was to create a table of contents at the top of the KB. Can I hyer link the sections?
HelloIs needed to track some devices as keyboards or mouse as CI assigned for computers. we already have working Discovery, the computers are classified as CI in the CMDB, my question is:Exists any way to track the devices like mouses or keyboards as...
Hi, I want some value to be fetched from a table & display them as check-box in a catalog item.Thanks in advance
Hello allI am complete newbie to any type of automation as well as PowerShell.We run Service Now at my place of work and I'd like to try and automate the creation of a change request.It's something I do fairly regularly and learning to automate it wo...
Is there a way to apply a default filter for any CMDB table that a user navigates to? We are using Status (install_status) to track CI retirement, but we are getting a lot of new users who are coming to consume the data, and I keep getting question...
I am trying to set the default UI version to 16 for all users. I am going to the settings icon and clocking the "Switch to UI 16" button. It only seems to be taking effect on my instance though. If I impersonate other users, they are still on UI 15. ...
i'm moving to work on Servicenow express but i couldn't figure out the major difference between Express and Enterprise in servicenow.can anyone nail down the difference of these.
We are building a Service Catalog for the Service Portal. We have a Multiple Choice Variable where the user selects a Telecom Service. One of these services is a new Mobile Device. We have a Variable in our Catalog Item for the user to select w...
Where can I change the default status of a CI?When an asset is created and a CI automatically is created, the status is set to installed by default. Where can this be changed?
Is there any way we can limit side door access to certain users?we have enabled ADFS authentication in our instanceAny help will be appreciated ThanksNeeraj
Hi,CMDB Health Inclusion Rules are introduced in Jakarta release and helps selecting specific CI's from specific classes before running the CMDB Health Dashboard measurements. The inclusion rules are available for metrics Completeness (Recommended, R...
If a Knowledge Base has a User Criteria and when we add Roles on the Knowledge Article, after publishing the article, the users that match the User Criteria seems to not have access. is this expected behavior Found few links but could not find any up...