We are facing a requirement that every time a user replies to a ServiceNow Notification sent out of a task, the reply should be targeted to the task so that it is visible in the activity formatter. This should happen to all task types: Problems, Inci...
I have a field on a form that is encrypted. In order to see it the user needs to set their Encryption Context with the picker. The customer needs to be able to have notifications sent to the email address that is stored in that field: in the "Who...
I am looking to automatically populate a group in ServiceNow composed of all users who are people managers (i.e. they appear in anyone's 'manager' field). I'd like to utilize a scheduled job that runs, queries all users who appear in the manager fiel...
I have a set of Server Assets that all have their individual CI related to them. The thing is that I need to create a new CI and relate it to the Asset (so that I can relate the pre existing CI to the newly created CI.I know that it's not standard pr...
Hi,Im trying to apply a loop for a json object and i don't know how to access to JSON element.this is my code.var ticketJson = {"type" : "Changement1" , "etat" : "Approuvé","epiclink": "URL","priorite" : "P1"};//var obj = JSON.parse(ticketJson); va...
Hello,I am new to the Service Portal interface and was hoping to see if it will fit the needs for a function our company would like to create. We have multiple customers who we monitor security incidents for. We would like to give dashboard like ...
Hi. Whenever I clone our prod instance over another sub-prod instance, the AD account that allows LDAP authentication gets locked out. This means no one can log in, alarm bells ring at Service Now, people start shouting at me. How can I prevent this ...
HiFrom Jakarta we are observing new Table Part Partitioning on most of out of the box tables that includes CMDB. Now we see table fields which were inherited from CMDB are now part of individual tables. Eg. Name field from CMDB were showing pre-jakar...
I've found how to create your own reference field in Service Portal with <sn-record-picker><sn-record-picker field="location" table="'cmn_location'" display-field="'name'" value-field="'sys_id'" search-fields="'name'" page-size="100" ></sn-record-pic...
Hi folks,I've recently upgraded to Jakarta and I'm having an issue where admins can only see the checkbox for work notes/additional comments. I thought it could be an ACL related issue so I granted the correct permissions. Fixing the acls gave the jo...
We have a few catalog requests that contain private data. As such, we only want the "requested for", "opened by", and members of the approval group to be able to see the submitted requests (RITM).We are able to hide the variables section on the RIT...
Hi All,I have created a Record producer with 4 variables(Multi line text).It will create a story(rm_story). Now i want to concatenate all 4 variables in description field.How to achive that?Note: All variables are multi line text.Regards,Ram
We're using the Service Desk Call application (Geneva), and the problem is that when the Call type is "Request", the entries under the "Request item" aren't filtered based off User Criteria. I'm fine scripting the filtering out, but there are no re...
When viewing a specific catalog item, in it's Description, I would like to display a link to another catalog item in the service catalog. Since we have configured the Service Portal, some users access the service catalog through the Service Portal wh...
...e.g., User Criteria?Title Changed 5.23.2017Here's The Answer (Bug, Poor Engineering, or Sloppy Engineering?) :Within a domain separated instance, User Criteria are not respected if set within a domain. They will only be respected if set while...
