In the backend when watching a knowledge article you have the possibility to activate "Was this helpful" on an article by setting property glide.knowman.show_yn_rating to true.When you look at the Knowledge article in ServicePortal, this option doesn...
Hello,Consider I have a list of questions. When I click on the first question, it should automatically take me to the bottom of the page.window.scrollTo(0,document.body.scrollHeight); won't work as document won't work in API.ThanksSaranya
Hi,I have a workflow that has extremely inconsistent runtimes. The expected runtime is around 40 seconds, but it can take upwards of 20 minutes, so I put some timestamps everywhere.I isolated the problem to having the MID server return the results of...
We have found that when there are Over all performance issues (default semaphores exhausted due to some other reason) that some RITMs do not have their workflows launched or the workflows get stuck and do not proceed properly. The RITM is then in Sta...
As we know that SN is a cloud based solution. However, SN has an option of On-Premise solution as its offering. Now, technically, will SN1) just host the web-server in customers premise and the database is on SN premises2) Host a web-server and a MID...
Hello,I have a requirement where user wants to see columns from reference form to be available in Available bucket of list table, and user should have option to bring it to Selected list.From the list layout, I brought the few fields from User table ...
HiI see cmdb_ci table has a column 'Class' whose data type is System Class Name. But there is no such datatype exists in available data types. I'm trying to mimic list of classes to be displayed in a custom table as a choice field. In Berlin I could ...
Hi, I'm trying to change the columns that are displayed on "Data Table" widget on sevrice portal.I tried to use "Fields" but it seems to be ignored!!Any idea?
We are getting started with ServiceNow but it seems uploading our Database Ci's led to some discussion. So I decided to ask here: what is the best practice way (out of the box) to upload our DB Ci's and create the necessary relationships? We do not...
Can anyone give me clear example on workflow . I understood core activities but lack in real time workflow experiance. Can anyone give sample scenario/example which covers all core activities ? Thank you, Dinesh
I am inserting CIs using Web Services into Import Set tables. Transform maps is created to insert it in to different CI classes. After insertion, I am seeing a duplicate entry with class type u_computer_historical in the CI table. Refer the screensho...
Hello Experts,I am using Macro variable in that i am using widget:Here is my code:HTML:<div class="input-group "> <input type="text" name="name" ng-model="c.data.inputValue" /><button type="button" class="btn btn-danger btn-block" ng-click="c.setFiel...
Hi Guys,I have a user reference field in one of the custom tables I created and this field should only fetch users who have Roles A and B (both). I am querying sys_user_has_role table but having difficult in fetching the values without writing two q...
It's been a while since I've done this.I created a custom CI class. I went to Model Categories and created a new record for this CI class and set it to Facility [alm_facility].After doing a manual import of 200 CIs into this CI table, all the CIs a...
I am attempting to modify some custom work done by someone no longer at the company. The Knowledge Management process uses a "getApprovers" javascript command in the Knowledge Management - Publish workflow. So far, only the System Administrator c...