We are a relatively small company (e.g. <100 employees), and we don't need the full-blown GCR module, etc. I was curious if anyone has come up with a good way to track data information, lifecycle, etc. I'm wondering if this could be handled with ...
I have a few active knowledge nav-ons including Microsoft and Google. How do these work?When I type "Microsoft Word" in the knowledge search bar I'd expect a lot of results if it's searching Microsoft. I don't see a way on the knowledge page to deter...
Hello,I'm after some guidance on how to achieve the following. We have a catalog item on our service portal, part of the form is below:The bottom half of the form is made up of the 3 check boxes, now each checkbox has an underlying set of questions...
hi all,I've seen several posts about this but am having trouble adding in the script needed to validate that the entry in a field only contains numbers. I already have an onChange client script validating that the entry in a field is 6 characters, ...
Hi,We have a security requirement to have an SPF record as part of our DNS, which defines which IP addresses can send email as @emaildomainname.com. The SPF record has been implemented with a number of IP addresses.FYI - some 3rd parties block emai...
Hi Guys,Can someone please enlighten me on the difference between "Is" and "Changes to" while configuring email notifications? I tested both on several occasions and couldn't see any difference.For example, if I have a notification which says "State ...
Hi All,Is it possible to have HTML markup rendered in a list layout?Here is what we are trying to do ... We have a table, Document, where each record links to a downloadable file (could be external to SN). We are trying to add links to the files in t...
Hi,I know that g_form.setmandatory('fieldname'); //to set field mandatory in client script but i dont know how to create client script please can any one will help with screen short that how can we use client script?
Hi all, I'm implementing Problem for our organization...my requirements include having the options for the "State" field to be:Open, Pending Change, Closed/Resolved, and "Closed/Deferred.I'm seeing that these are OOTB except for "Closed/Deferred", wh...
Hi, I have created a Service Portal view for Incident in order to show an specific UI action on the Service Portal. I have selected Service Portal View for the Form Widget. However this works only for users with a role. For users without role, still ...
Hello,Our instance uses a couple of GlideTransaction.get().response.sendRedirect() calls. It was ok on Helskinki version but is broken on Jakarta.We receive the following error message "Attempted script access to inaccessible member denied - com.glid...
I need some help with an intermittent problem I am experiencing.Background:SLA Definition on the Catalog Task table which starts when a catalog task is created based on the priority of the task. The workflow attached to it was created using basic tec...
We have a requirement for a handful of Knowledge Bases that requires us to move a subcategory to a new category - however, the Parent ID field is read-only. In my researching, it doesn't appear that there is an intended way to "move" knowledge catego...
I have a situation where we are migrating HR Case data from a Fuji system to our Istanbul instance, so cloning is not an option.I want to get all the historical data that you see in the Activities section of the form, such as changes in State, Assign...
Hi,I'm trying to use this widget : "Data table from instance definition" on Service Portal. But I would like to limit the number of rows par page that are displayed...How to do that?
