Currently when our cases are cancelled the state changes to Awaiting Acceptance. We don't want the requester to be able to reject a cancelled case. We want the case to remain as cancelled and read-only. I am very new to ServicNow and I have zero expe...
HI Everyone,I have a requirement where I have to copy one image field value to another field as follows:-- I have inserted image in "db_image" table this image stored in image field(FIELD 1) in that record.-- I have another image type field FIELD2 in...
While addressing an intermittent performance issue on incident.cmdb_ci lookups I notice that the index on our u_alias_ci field is on table cmdb$par1. There's an inconsistency on which table is indexed over. Some of our indexes are on both cmdb$par1 a...
Hello, I have built a new service portal with all kinds of new widgets, items, workflows, notifications, etc. I created a new update set and just called it Service Portal in the global application. I have noticed some things that might not be capture...
I created a staging table (u_sales_data_csv_stg) using "Load Data" feature under "System Import Sets". Data got loaded successfully. When I try to use TABLE API (https://developer.servicenow.com/app.do#!/rest_api_doc?v=jakarta&id=c_TableAPI) to extra...
Hi, I have a requirement to hide related lists depending on which view the user is in. I have a UI Policy set to hide a related list depending on a response to a field, but am unsure how to write it based on the view type. As you can guess I'm only ...
Hello everyone, I'm running into an issue where I'm getting a cross-scope error in production, but I'm unable to reproduce the issue in our development instance. The offending component is a UI action that calls gs.eventQueue() I'm trying declare th...
I want to change the label of the variable based on some conditions. The type of the Variable is :Label
I have a notification that is sending out a duplicate email every time the caller sends in an email. There is the native inbound rule that looks for incoming emails and matches it to the incident and updates the activity log with "Email Received." Th...
I've started using Flow Designer as per the Fundamentals course recommendations, but I've seen a few places suggesting all flows should be created within an application scope and not global. Would anyone care to expand what the advantages are for thi...
How to delete multiple records in servicenow table using REST API
How many Mid Servers do I need to set up for discovering 2 data centers. One local DC and one remote DC about 20 miles away. And 2 cloud environments - both AWS and Azure cloud?
Hello, so i wrote a custom action in flow designer which queries a data record. After that a lot of data verifications regarding the given record are done. I have used the script section for action outputs but it seems that platform does not accept t...
Hi All,I want to add a file upload field to a catalog element which is part of a order guide..Therefore, I decided to create a iframe UI Page which redirects to another catalog element which has the upload field as variable..I'm using an iFrame becau...
Background I went to a new client and I was searching for any dictionary entry that references a particular table. I was surprised to see that they'd apparently defined a dictionary entry with the same name on all of the classes in their CMDB. I open...
