What happens to users connection if a node is down/being restarted

[Steve Wiseman]

If a user has logged in and is happily using ServiceNow and then the node they are on has a problem or is restarted what happens to any subsequent transaction requests they make? Will the ServiceNow Load balancer handle this and direct the transaction to another active node automatically? Will the user notice anything?

[corina]

Hello Steve.

The users connected to the specific node will lose their connection

[Steve Wiseman]

Thanks Corina.

I would also like to better understand the impact to the user...if the user tries to save an incident they are logging will they lose the details they have entered? Would it just take them back to the homepage?

[corina · Accepted solution]

Hello Steve,

it will be lost, as we do not have auto save function

[Steve Wiseman]

Thanks again Corina.

Thankfully node issues/restarts don't happen very often but when they do this is not ideal for customers with 24x7 instance usage so think I will raise an enhancement request to see if this can be handled in someway.