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LDAP Group members not importing into servicenow

Hi Guys,   I have gone through all the scripts mentioned but I am still not able to import group members from AD/LDAP into servicenow Groups using those scripts (i.e OnAfter and OnStart scripts).   Also I need to know what should be the variable that...

anud by Kilo Contributor
  • 2597 Views
  • 3 replies
  • 3 helpfuls

Adding an approver to knowledge articles

Hi everyone, I am trying to set up approvers for Knowledge and all documentation I am finding says that "Knowledge_Group_member" should allow a user to approve, however my user is not showing up in the approvers list.

JoeyP by Tera Contributor
  • 7354 Views
  • 6 replies
  • 6 helpfuls

Resolved! Fix script execution speed

I am running a fix script to update several million CI records. We are tracking the time it takes for the script to run and complete. Can I expect the performance (script execution speed, time taken to complete etc.) in PRD to be any different than i...

vktripper by Tera Contributor
  • 3293 Views
  • 9 replies
  • 8 helpfuls

Resolved! How do I trigger a Business Rule with a UI Action?

Hey all! I'm very new to the ServiceNow world. I'm trying to trigger a business rule using a UI Action. The business rule is working if do things manually, but the UI Action is not. Context: Using a UI Action to update Case Category to "Product Issu...

RosMcG by ServiceNow Employee
  • 3642 Views
  • 7 replies
  • 7 helpfuls

Internal vs External SSO not working properly

We have recently setup SSO with adfs and were experiencing an issue getting the authentication to pass through. When visiting instance.service-now.com, it would take you to our adfs portal where you could put in your credentials. After you entered in...

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ddaws by ServiceNow Employee
  • 2981 Views
  • 3 replies
  • 0 helpfuls

Intended use of Relationship Types

I'm looking for any documentation on the intended use of Suggested Relationships. With the introduction of CSDM, we now have information available to us on the use of Relationships. There is a section on it in the CSDM Whitepaper: However, this overv...

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Rob Mollee by Tera Contributor
  • 3012 Views
  • 4 replies
  • 3 helpfuls