We have a request to swap out a widget on the Service Portal home page with a specific widget based on group permissions. We have several Record Producers in a category and we created a widget that points directly to the category. The Record Produc...
I am trying to combine the below two add queries with OR condition. Each one works pretty much well individually, but when i am trying it with Encoded OR query or with addOrCondition, it is not working as expected. Individual queries: var RelType = ...
Hi, I'm trying to understand the distinction and the nuances of the Knowledge - Approval Retire and Knowledge - Instant Retire workflows in the London release. Our workflows are OOB, with the exception being that we have made an enhancement to where ...
Hello Everyone, I'm trying to configure virtual agent to route to Agent workspace but I can't see the chat request in Agent workspace inbox. There's an interaction record showing in awa_interaction_work_item but I don't know why it's not showing in t...
Hi All, I need to fetch a value from the response body which i have received it from the SOAP step: Fig: Can some help me how do i fetch any value from the xml response which i am getting in the responsebody input variable? Thanks, Ak
Can anyone help me understand what knowledge_manager role can do? 1. Can anyone tell me what knowledge_manager role can do? 2.What do you mean by administer knowledge bases? I have seen the explanation of knowledge_manager role: "Can administer kno...
I want to trigger a flow designer based on the conversation with virtual agent
Is there a way to disable impersonation completely in the Production instance? Or a way to ensure that the impersonator role cannot be assigned to a user/group?
Hi All, Can anyone suggest me how to use this Keyword filter. The intention is to filter out an inbound email converted ticket from all incidents. how effective it is to use and how accurate it will be? condition is like Keyword = "XYZ@abc.com" and a...
Hello, on "To-dos" page, there is a widget "HRM Todos Summary". I want to add a filter like... if "short description" of any record contains "immediate" How would it be working?
Hello, Is it possible to create assignment rules for a request or requested item based on what the item is? I only see ways to create assignment rules for tasks. Thank you
Is there a way to add an existing knowledge article to an update set using 'Force to Update Set'? I have some articles built in a non route to live instance of ServiceNow that I want to move onto a Development instance. Is there a way to do this?
To avoid the misuse of impersonate user option from banner. We need to hide that option.
Our company is using the knowledge base with versioning in place. We've noticed that since upgrading to New York, a peculiar behavior in the "Valid to" date is occurring. When creating a new KB article, the valid to date is set for one year out from ...
