We have a custom provisioning process that creates a request from an email, and two items (fulfillment and billing) within that request. Each item has 'standard' tasks that are created via the workflow. The provisioning team then has to create a ...
A case when a user raised a request for Live chat and no agent is accepting the request even though they are available. How to handle this sceanrio because even in this case, the virtual agent window will keep showing the message - "Routing you to a ...
Hi All,We have a requirement of integrating Service Now with another toll using REST API integration.Now, we are trying to run the get Query, which gives us the desired result. We just want to check the Best Practise, like how we can push data from G...
Hello Everyone, I have a requirement that, - Create a New Group like, "Infrastructure Approval" with Approval names in it and add this group to the workflow. Actually,the "Infrastructure Approval" only to be the part of the approval process for the ...
We recently upgraded to Orlando. We now have a problem with external users not being able to open knowledge article attachments. After some debugging, I found the ACLs that needed to have the external role added for the users to view the attachment...
Hello, I am trying to export multiple ( 7 to be exact) form sections. I need to have them as a backup when I do my upgrade. How can I do this without missing any content within them? When I export the "Form Section", it misses the "Section Elements",...
Hello, I have a requirement to auto-populate some KB article on incident custom field called XXX when a certain specific CI is selected. What is the best way to achieve this ? On Change client script with a script include? If you have implemented t...
Is it possible with a numbered list to continue numbering after a picture is inserted when creating an article?I have some pictures that I wanted to insert between steps, but it reset the numbers after each picture back to . 1
HiI have a variable set that includes a Line Manager field. This Variable is a reference field, looking at the sys_user table. I would like to be able to filter the results returned in the reference field based on the logged in User's current departm...
Dear Team, We have created multiple knowledge articles in servicenow. We are now facing a strange problem where the images in the article could not seen when an enduser opens the article from the portal. Instead of the images, we could see "image ...
I'm getting a very strange issue when building a custom task in ServiceNow flow designer. As you can see in the picture below the variable incident is empty at run time when it's being used for the notification step. But the notification variable is...
I'm looking to use a custom image for the standard Virtual Agent Icon. Should be simple enough I thought. It's still not a Widget option for some reason (come on ServiceNow), so I followed the following related posts (some great articles by Mark ...
Hi, I am facing an issue in PROD instance, I have deactivated outbound email configurations But it saved my user name in glide.email.test.user property then I cleared it But it still Displaying the same value. whereas it doesn't have any value saved ...
Can the visibility of the catalog item (service catalog) can be restricted by employee type? I want to restrict access for a catalog item of employee type contractors. What is the best can be be done for this, so that no contractors can see the catal...
I am working on creating a new survey. I never created a survey before and learning. When I look survey->view surveys, I see "Assessment Metry Types" with a list of surveys. How do I test those existing to see the form? Unlike catalog items, I don'...
