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what is repair and normal option on sla percentage activity in Workflow

Ansuha Chipuri
Kilo Guru

Hi,

what is repair and normal option on sla percentage activity in Workflow

1 ACCEPTED SOLUTION

Ankur Bawiskar
Tera Patron
Tera Patron

Hi,

it is used to repair the SLAs.

refer below link(s) for more details

SLA repair

When repairing an SLA if the repair is performed outside of the associated Schedule hours the percen...

Regards
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

1 REPLY 1

Ankur Bawiskar
Tera Patron
Tera Patron

Hi,

it is used to repair the SLAs.

refer below link(s) for more details

SLA repair

When repairing an SLA if the repair is performed outside of the associated Schedule hours the percen...

Regards
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader