what is repair and normal option on sla percentage activity in Workflow

[Ansuha Chipuri]

Hi,

what is repair and normal option on sla percentage activity in Workflow

[Ankur Bawiskar · Accepted solution]

Hi,

it is used to repair the SLAs.

refer below link(s) for more details

SLA repair

When repairing an SLA if the repair is performed outside of the associated Schedule hours the percen...

Regards
Ankur