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Hi,

what is repair and normal option on sla percentage activity in Workflow

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1 ACCEPTED SOLUTION

Hi,

it is used to repair the SLAs.

refer below link(s) for more details

When repairing an SLA if the repair is performed outside of the associated Schedule hours the percen...

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader

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1 REPLY 1

Hi,

it is used to repair the SLAs.

refer below link(s) for more details

When repairing an SLA if the repair is performed outside of the associated Schedule hours the percen...

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader