Hey everyone, I've been running into an issue surrounding approval tasks in a RITM Workflow. In my current workflow I'm running into an issue where an approval task is fired during the workflow but if the user who submitted the initial REQ/RITM i...
Has anyone experienced an issue with the updated Knowledge Management - Service Portal plugin where a user clicks on a knowledge base on the Knowledge homepage, and then it shows blank? Navigating back to the Knowledge homepage and clicking the know...
I am trying to export a list report with the grouping collapsed. The report shows the group collapsed in the dashboard but when the report is exported in pdf the grouping is expanded. Attached is an image of the report with collapsed grouping.
Hello SNOW Developers, I have a Data Source which take data via JDBC and that data source is for cmdb_ci. So I want that only data to be loaded in Import set which are not availabe on my target table cmdb_ci i.e, I want data to be loaded on import se...
My company has multiple locations that want to keep knowledge base articles "separate but together". Meaning that each location wants their own KB so that they can contribute their own articles for specific things to their locations, while keeping ...
I have added a UI button to my KB form as found on https://community.servicenow.com/community?id=community_question&sys_id=32bbcba1db9cdbc01dcaf3231f9619c4. I added the following code to my macro and it works great. <button id="email_client_open" onc...
I have a User who's Time zone in System Settings keeps ignoring his PC/Windows time zone setting of Eastern and keeps reverting back to Central every time he logs off and back on ServiceNow. Has anyone experienced this before?
Good day all, Using Jakarta, with the Knowledge Mgmt - Service Portal active. When typing a search in the Knowledge Homepage Search box, I get no type-ahead results. What am I missing? Seems like it should be simple, as it works fine on the portal...
Hi, How frequently does the 'Table Cleanup' run? I can't seem to find any reference to the frequency in the docs, if anyone knows the answer or if there is documentation for this please can you provide it? Regards, Steven
We're using a PUT REST API request with a user who has the snc_platform_rest_api_access and rest_api_explorer roles, and the "support" group. When updating the comments using a raw: { "data": { "comments": "mycomment" }} The first two times updatin...
I am trying to Run a test "Basic UI test" from Automated Test Framework, However getting "The test timed out because the max execution time (600 seconds) was reached while executing step 2 - 4". Is there any property setting that needs to be enable...
I'm working on a transform script but I'm not sure how to do it. I'm updating the assets (alm_hardware table) when we dispose/retire the equipment. I'm coalescing on the asset tag# and it seems to be working. What I need help with is when it finds...
I have a process that would be extremely costly using the current ServiceNow licensing structure. I have a very large population of users who do not need to be in the SNOW platform on a routine basis, but get 1-3 items per month that require them to ...
As part of our plan to make ServiceNow data available for other applications to use. It is necessary to secure the scope for these applications within ServiceNow. It may not be common for API consumers to play around with the provided endpoints. Howe...
What is the Service Portal g_form.submit() equivalent?The goal is to have a modal prompt the user upon submit in the Service Catalog. After approving to continue the client script needs to submit the current form. spModal.open({ title: 'Is the foll...
