Resolved! used vs viewed in kb_use table
What are the differences between the USED and VIEWED columns on the kb_use table?
Forum Posts
Service Portal Category inside a category
We are looking to lay out our Service Portal with Categories, and sub categories, and have run into some apparent design constraints. Apparently, you cannot have a category which only contains subcategories, or it will not show up. For instance, you ...
Catalog UI policy g_user.hasRoles()
I want certain variables in record producer hidden when the user has a role.tried client UI policy , advanced view and run script but both when true and when false get same result for both roles users and non roled users... Function onCondition() {g_...
Resolved! Issues changing formatting in existing KBs after Fuji to Geneva update
We were on Fuji and a later patch with Knowledge V2. We updated to Geneva + Patch 6 but kept the Knowledge Base at V2. We're using UI16 and TinyMCE v4 of course. I'm not sure if it's relevant but our Article Types are all HTML. When I now edi...
Limit access to a Service Portal page
Hi,I would like to limit access to a service portal page (System Status).I know that I could control it with roles, however if I add any role, then it requires a license. And service portal is meant for endusers...Is there any way to control access t...
Resolved! ACL rules for Service Portal
Hi,The outage records (cmdb_ci_outage) show outages on the System Status page of the Service Portal. Works fine!I'm trying to limit the visibility of outages and I found that there is no ACL rule for this table!Shouldn't it mean, that nobody can see ...
Resolved! Updating existing CMDB CI's via import sets?
Hello, I'm fairly new to Service Now and I have not had any formal training as of yet. I am focusing on major clean up efforts I have run into problems trying to update configuration items in the system using the load data/import function. First off,...
Resolved! Scripted REST API - sysparm_limit & sysparm_offset
Hi Guys,I know what they mean in theory but I am trying to find a working example of the usage of sysparm_offset and sysparm_limit? Does anybody have one?Mussie
Resolved! UI action visibility not working
Hi Guys, I have an issue where another admin has created a UI action (button) called 'form_button' and I am unsure how he has controlled its visibility.Currently I can see 'form_button' if I impersonate a user with 'Role A' but I cannot see it when i...
Skipped updates appear to have no conflicts
Apologies if this is in the wrong space, I'm still very inexperienced!I'm looking at upgrading our live instance to Geneva, and I'm looking at resolving the Skipped Updates on our test system. Searching through them some appear to have no conflicts -...
Adding tags to service catalog item
Is it possible to add tags to service catalog items so when they search for tags in the filter navigation box, that it displays all service catalog items with that tag? If you are not able to add tags, is there a work around anyone has found?Thanks
how to link a menu item to a catalog item
how to link a menu item to a catalog item or record producer
Resolved! Accidentially deleted catalog item in Development
we are moving a huge update set to production this weekend. A team member accidentally deleted an important catalog item. We have removed that from the update set and tried restoring the deleted records but the old RITMs are blank with no variables. ...
Reporting monthly knowledge base article usage
Hi,We are looking to report on the number of knowledge base article use's by our users on self service. We have a knowledge base specifically for these users, but looking at the KB_KNOWLEDGE table I see only 'use count' and 'view count', I can't see ...
How to activate Knowledge Flagging
We are currently running Geneva, on track to upgrade to Helsinki in a few weeks. In both platforms, I have been unable to get visibility to the Knowledge Flagging feature that is apparently supposed to be a native feature of SN Knowledge. The info pa...
