Resolved! Calling Virtual Agent topic from another Topic
Hello All, Good day!I'm currently playing with virtual agent in our new London instance. Does somebody knows(if possible) how to call another virtual agent topic from another topic? Thank you
Forum Posts
Resolved! How to reapply update set?
Hello, I created one table using a custom update set. Then when I was working in the default update set, I accidentally deleted it. (First deleted all fields and then the table itself) Is there a way to reapply the custom update set and retrieve the ...
Resolved! Pop Up Notifications
We have a request from our user community to send a pop up within the ServiceNOW application. The use case is for a custom application used by our Legal team to track Employee Investigations. An Investigator is assigned to a case record and that per...
Service Portal Report Widget
Hi to all,i need to see a report on service portal. Like img.any idea?thanksregards.
Execute linux command through Flow Designer
Hi, I'm trying to execute a linux command through flow designer/integration hub I created a flow with a script step activity with the following script executing (function execute(inputs, outputs) { RunCommand('/path/to/myscript'); })(inputs, outputs...
Resolved! List of Tables that extend Task table
Is there documentation available to get complete list of tables that extend Task table.
Inherited roles not deleted when user removed from group
Hi This issue relates to roles which have been inherited by a user via membership of a group, which are then not deleted when that user is removed from the group membership. Previously, I was able (as advised elsewhere in the Community) to export the...
Resolved! Guided tours call outs are not visible
I'm working on creating guided tours. But when I want do drag and drop call outs. The call outs are not visible to me. Its just an empty bar. What do I need to do to get these back?
'Publish' UI action not working in kb_knowledge form seems like a major bug in ServiceNow platform
Hi, We have OOB UI action 'Publish' for ServiceNow platform on kb_knowledge table . When we want to publish an article then if we click on publish it publishes the KB article . Have requirement like we need to Publish the article to users who ar...
In the CI tables where should desktops, laptops and tables be stored, cmdb_ci_computer or cmdb_ci_pc_hardware?
We've been storing our desktops, laptops and tables in what I'm guessing is the base table cmdb_ci_computer but it appears we should be putting them in cmdb_ci_pc_hardware, is that correct? As an aside, I still don't understand the relationship betwe...
Knowledge Base Best Practice for Attachments
We are expanding our use of the knowledge base and the discussion about attachment document type comes up. Some people like PDF versus Word document. PDF looks nice but then we need to store the Word document somewhere. Has anyone discovered a best p...
Resolved! type specification reference qualifier on a catalog variable: help with syntax
for our Report an Incident catalog item, we have a drop down that currently points to cmdb_ci_services so that the user can choose a business service. Recently we added some Discovered services that we temporarily don't want to show in this drop dow...
User Criteria for knowledge management "KBKnowledge().canRead(current) returns false"
Hello, I have just implemented Knowledge v3. Everything is working in my two subprod environments but when I move to UAT and PAT the scrip "KBKnowledge().canRead(current) " is returning false. I have added a can contribute UC which names my test user...
Resolved! ATF - Related List Visibility?
Can ATF test whether Related Lists are visible?
loadRow failure java.lang.NullPointerException after Upgrade to London
After upgrading to London from Jakarta we noticed our instance performance was degraded. We can replicate reliably by navigating to Catalog Item Variables. Other transactions are hit or miss. For example, I can log in with ease, but my colleague w...
