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Calling a subflow from a business rule

Hi, I am trying to call a subflow from a business rule but it doesn't work. Could someone please check what I am missing. I am running the business rule on after update and this is the code snippet: (function executeRule(current, previous /*null when...

JLeong by Mega Sage
  • 3022 Views
  • 2 replies
  • 1 helpfuls

Let's talk about the Knowledge tables

I was building a report today based on the "Did this article help you?" question that appears on articles in our knowledge base and hit a bit of a snag. I didn't know which table or what grouping to use. When I checked the documentation for tables, i...

Resolved! Primary IP Address field of every CI is not getting updated.!!

Hi All, I am using Kingston Patch 12 version, where I am having an issue with the Primary IP Address field of the CIs. All of the classes which have this field is not getting updated such as Routers, Firewalls, etc. Whenever I am trying to update the...

Community Alums by Community Alums  
  • 1504 Views
  • 2 replies
  • 0 helpfuls

Resolved! Task Short Description Field : Unable to change it using script in Service Catalog Item Request Workflow

Hello, I've done searches regarding this topic and it appears that this shouldn't be something that is as hard as it's been for me.  I have a situation where I want the Short Description for the Task (TASK) ticket that's created to use the Short Desc...

Henry Steele by Tera Contributor
  • 4712 Views
  • 4 replies
  • 1 helpfuls

Resolved! CMDB OTB tables vs. Custom Tables

All our Configuration Items were loaded into two custom tables. We have routers, switches, and other devices loaded into the custom tables rather than the Out of the Box locations provided by ServiceNow.  What functionality is lost by not using the O...

Vicki H by Tera Contributor
  • 3387 Views
  • 7 replies
  • 2 helpfuls

Contract Approval Workflow

Hi,   The below one is Contract Form:      The below one is Workflow for Contract Approvals.        When Contract is Submitted(By default status is draft after submitting the contract status changes to Under Review) then Approver got the notification...

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Raj90 by Tera Guru
  • 3338 Views
  • 3 replies
  • 0 helpfuls

Enhanced Html and CSS for Knowledge Article

Hello,   I have a lot of word docs to set as Knowledge articles into service now. They have advanced layout i cannot repoduce. As a wordpress user, it would be no problem using a good html editor and custom CSS. And provide easily this kind of alert ...

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Maat by Kilo Contributor
  • 5007 Views
  • 6 replies
  • 5 helpfuls

Resolved! How to add mail script to email template

Hi. I suspect this may be super simple. I'd like to test the mail script '${mail_script:requested_items_summary_with_options}' However, I'd like it to be part of or in addition to the email template 'request.itil.approve.role' What would be the best ...

steveturley1 by Kilo Contributor
  • 10823 Views
  • 7 replies
  • 0 helpfuls

Backup / Restore a table

  This is not about CMDB but any Platform table, scoped or global. In our environment we have situations when we need to do a bulk update on all table records.For this reason to have actions 'Backup to XML'/'Restore from XML' would be great.Export do...

Resolved! Is it possible to create a link to a local exe file ?

Hello Together,   i´am creating at the moment some Konwledge Base Articles in our Environment, and i´m playing now with linking. I want to create a link in my Knowledgebase Article Text to an Exe File , which is located at every users computer in our...

FM1 by Kilo Contributor
  • 4436 Views
  • 2 replies
  • 1 helpfuls