Approval User - Getting Skipped
Can someone take a look at this and see why this Approval - User is getting skipped? Second approval should go to the Application owner which is set to the configuration_item.owned_by
Forum Posts
Resolved! Copy Description from Catalog Item to RITM
Hello everyone, I need to copy the Description field on the Catalog Item form to the related RITM. I tried to write a BR after insert on the Catalog Item tablebut it does not do any good. Any help is appreciated.Thanks in advance.var gr = new GlideRe...
Resolved! Clear Assigned To when Assignment Group is Change?
Is there any way to clear the "Assigned to:" when you change the "Assignment Group"?I have seen a couple of times where for example the incident Assignment Group is set to Desktop Support — Houston and the assigned to is Joe, then I would set the inc...
Resolved! Service Portal is not recognizing setVisible()
Hello all,I have a record producer that I am using a glideAjax() with in order to contextually populate certain fields in my form. Everything works fine from the Self-Service > Service Catalog side, however, the Service Portal does not appear to be t...
Catalog client scripts and record deletion
Greetings,I have a catalog client script that performs validation on a record producer onSubmit.I am running into a bit of a problem when I attempt to delete a user record from within the catalog client script. I found the following Servicenow docume...
Resolved! How do I reference a value from the core_company table into a service catalog item?
Hi all,I am looking for some help on referencing a value from another table to this catalog item. The screenshot below shows an example of me wanting to auto-populate the Billing ID of the company when the company name is filled. I have done this wit...
Assigning approvers to Knowledge category
For a Knowledge base with category->sub-category structure, what is the best way to assign single or multiple approvers to a category? When an article is created under the category/subcategory, an auto approval request must be triggered to the assign...
Resolved! Service Request Fulfillment & Change Management
Hi,I was wondering if anyone out there has any experience with integrating the service request fulfillment process & tables (sc_req_item, sc_task) with the change management process & table (change_request).I am working on building out a catalog item...
get Transaction information from Script?
How to I get Users' Transaction infor from Business Rule or other server script?
Resolved! Variable set catalog client script is not working
I have created variable set ,wrote a script in catalog script and it is not working in service portal. Simple alert is not working. Please guide me If I need to make any changes global to work client script in service portal?.
Resolved! Is there a way to have Special Instructions show up in RITM or Task?
When users check out and fill in special instructions it's not pulling it down to the RITM or Task. Is there a way we can have that information come in to RITM or Task?
How to g_form.showFieldMsg(); above the variable rather than below?
As of now, I have been trying to use a onChange catalog client script to only show a message above a field when a certain question choice is selected. Lets call the question choice 'x' and the variable to show the message is 'y'.So...function onChang...
can someone share service-now architecture diagram
can someone share service-now architecture diagram
Resolved! Adding sys_journal_field to a DB view for reporting - assistance
Hello.I've created the following database view which I run various RITM-TASK reports with:The view is working well for me since I'm only showing one variable and the variables in rows in the report aren't an issue. I want to add associated work not...
Wait for task to complete
HiI have below in workflow. I want to create subtask 1 inside TASK A .once subtask 1 completed, I need to create subtask 1.1 insideTASK A.Task A --> subtask 1 --> subtask 1.1Once subtask1.1 completed, i need to wait till TASK A completed.I want to cr...