I'm a new customer and just getting started with update sets. I've been able to successfully bring over may items from one environment to the next. However, there are many items that don't seem to transfer, which is causing some problems and more...
Hi Guys,Can someone please confirm if there is a way that I can send emails from multiple addresses when notifications are going out from ServiceNow?I have got a requirement where several different Request Management system (such as Finance, HR) want...
Hi,We noticed that the magnifying glass in "My Groups Work" list view is grayed out.Is there a reason why? It shows on other list views.Thanks,Maria
Using delivered powershell activities for the first time. Writing script to add a user to a group and testing possible error conditions. Test case is trying to add a user to a group that they are already a member of. Activity is throwing an err...
Hi All,I have a UI macro type variable in that i built a tabular form(<table></table>) where i am taking user entered values from an on submit client script by using document.getElementById things work fine till here.AFTER HELSINKI UPGRADE :as i want...
Hallo community,Is it possible to hide/disable the UI buttons?Any help/idea will be greatly apppreciated. Thanks
When deleting a GlideRecord, sometimes you might want to start a workflow that uses one or two fields from the record and runs after deletion. However, if you force a Business Rule (method: delete) to start a workflow it will cancel.But what if you n...
I have a script include written to get users of a particular country and another script include to get user of different country according to which user of country is logged in. I get a list of users of that particular country. I have been successful...
Hello everyone,I am using the Advanced script field on the Catalog Task workflow activity in order to create some custom text in the Description field of the current task. In particular, there are 4 fields/variables we would like to include - 2 varia...
I have a question regarding inactive users and cleanup/maintenance. What is the best practice or generally accepted method to cleaning up outstanding approvals? For approvers that are inactive do you monitor and clean these up proactively? What do yo...
Having some trouble with the "Create AD Object" activity in the workflow editor. In testing, using the provided Create AD Object entry that you provide test inputs to, I have no problem creating a group.When the activity is added to a workflow and it...
On the email table there is an embedded list named Originating Event and Notification This list shows the notification name and event that was triggered (if any). I need access to these values and I'm not sure how to pull them back in a business rule...
Hopefully this is an easy fix. I'm attempting to automatically fill the fulfillment group for a catalog task based on a selection in another field (which team). I'm trying this line of code in the Script portion of the catalog task of the workflo...
Why we use this code in ACL.What did GlideSecurityManager.get() do?and what did 'record/' + root_rule + '/write' value do?
I have been tasked with creating a Metric on the Incident table that creates a Metric Instance when the Priority *changes from* a P5. Unfortunately, the Metric Script does not recognize previous.priority. Only current.priority. This is ran on the...