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09-11-2022 07:18 AM
I want to know the definition of group.
I think that group is team of users. Is it correct?
If someone knows, let me tell. Thanks.
Solved! Go to Solution.
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09-11-2022 07:26 AM
Hi haruna,
groups in ServiceNow can have many different functions and purposes. It can be a team of users as you say, to manage assignment of transactions like incidents, requests etc, as well as ownership and responsibilities for services, CIs etc in CMDB, groups can also be used for managing approvals, and are also used as a mechanism to assign roles (permissions) to users... and much more. I suggest you start here in the ServiceNow documentation:
cheers, hope that helps /Tommy
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09-12-2022 12:03 AM
Hello,
definition of group is a set of users who share a common purpose. Groups may perform tasks such as approving change requests, resolving incidents, receiving email notifications, or performing work order tasks.
Groups are a shortcut way of assigning roles to users. Rather than adding a role individually to each user, assign a role to a group. Group members have all of the roles assigned to a group.
