What is the purpose of the Search Log found under the Knowledge menu?

[Karina Larson]

I cannot find any documentation on the use case for the Search Log list available in relation to Knowledge.  

Based on the available fields, I haven't figured much benefit to this list.   We're interested to know what search terms folks are using to discover resources but additionally need to know where they're searching from:   global search, knowledge search, knowledge base search, contextual from Incident?   It would be tremendously helpful to know which article the user selects, if any.

Based on the information that is available,

• What does it mean when the search term logged is homepage?  
• What is the number in results supposed to tell me?   When I spot check by doing a search from Knowledge Homepage, using the same search term listed, the number of results is not the same.
• Why do I often see the same search term listed by the same user within minutes?   Are they filtering their search and it's captured as a unique search?
• Which table does this data come from?

How are other companies using this data?   Have you implemented another solution to understand effectiveness of searching for Knowledge?

[darius_koohmare]

Performance analytics 'text analytics' can be run on this data to identify keywords: https://docs.servicenow.com/bundle/london-performance-analytics-and-reporting/page/use/performance-a...

[timeaholmes]

We are currently using the search logs to develop metadata in KBs.

[elisabethshelby]

I'm looking for an answer on this question in particular:

"We're interested to know what search terms folks are using to discover resources but additionally need to know where they're searching from:   global search, knowledge search, knowledge base search, contextual from Incident?   It would be tremendously helpful to know which article the user selects, if any."

Those of you who do use this section of SN -- how are you able to filter the information to determine where the user is searching from?

[Michael QCKM]

2 years old... where's the vendor?

[harinalamalapu]

Capturing of search source feature will be coming in Paris as someone from ServiceNow Product Management says in the following thread.

https://community.servicenow.com/community?id=community_question&sys_id=24614729db98dbc01dcaf3231f96...

Thanks,

Hari