What is this certificate(CN=vault.servicenow.com Root CA) and do we need to manually renew this?

Shan Aluwihare
Tera Contributor

‎09-08-2022 09:21 PM

We are receiving certificate expiration message for certificate "vault.servicenow.com Root CA" and it's about to expired on 20/09/2022. I'm not sure if we need to manually renew this or not. If we'll have to manually renew this, how this is done and what are the best practices? 
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Thanks in advance!

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bvlo
Tera Expert

‎07-08-2024 08:06 AM

We have the same question, did you ever figure this out? 

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bvlo
Tera Expert

‎07-08-2024 11:25 AM

Update I got to my question after asking SN support:

The certificate mentioned is related to KMF
There are no immediate actions needed from your end as it is taken care from servicenow end, therefore system should auto-generate brand new certificates + key pairs if needed. If there are any issues with the instance's KMF post expire date, then please do not hesitate to reach out to ServiceNow and we will be happy to assist you further