when I create a record in custom table a blank record is also created in another custom table?
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02-19-2025 12:55 AM
Hi there,
I have created 2 custom tables
Table1: ASP_Master
Fields: asp_number (sample number ASP000001)
asp_name
asp_description
Table2: ASP_Release
Fields: ref_number (referencing the ASP_Number)
release_number (sample number REL000001)
release_description
I created a custom form for both tables. I did not enable any business rules or run any scripts. When I inputted data using the custom form of the ASP_Release, the new record is created for that table. But I noticed there is also a new record created in the ASP_Master where the asp_number generated is the same format/pattern with release_number and all the other fields were blank. As for the ASP_Release table the new record was generated with all fields having the entered data.
Could anyone help me understand, What could be the reason for this and how can I fix it?
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02-19-2025 01:44 AM
any flow configured on that table?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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02-19-2025 02:01 AM
Yes, there are no flows also. The last thing i did was create the form and for both tables and setup the reference field. Thats why I was stumped when I noticed the blank record in the ASP_Master when I create a new record on the ASP_Release table.
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02-19-2025 02:13 AM
by any chance when you are trying to set the reference field are you clicking on New button within that lookup?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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02-20-2025 01:01 AM - edited 02-20-2025 01:02 AM
I did not notice any New button for setting the reference field.
I did try yo disable this reference field and entered a new record for the ASP_release. Still there was a new record also created in the ASP_master table with blank fields except for the number. I still have not found the culprit why or how this is happening.
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02-20-2025 02:42 AM
not sure but we can't help much as we don't have access to your instance.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader