Where are all the knowledge notifications

[Kass3m]

Trying to determine where some of the notifications are coming from when someone commented on an article?

and if there is some configuration that notifies the owner or a group if the feed back is low?

Is there a report for this

[jMarshal]

The email notifications are all on the "sysevent_email_action" table...and you should be able to filter that further, for where the "table" value of the record on the notification table is "kb_knowledge". For your convenience, see below:

https://your-instance-name.service-now.com/now/nav/ui/classic/params/target/sysevent_email_action_list.do%3Fsysparm_query%3DcollectionLIKEknow%255Ecollection%253Dkb_knowledge%26sysparm_first_row%3D1%26sysparm_view%3D 

[Kass3m]

@jMarshal  i viewed this table and it only has approval/rejections emails in there. 

Our users are getting commented/feedback ones too.. but I cannot find those in the above table. 

[jMarshal]

Right...hmmm...since the feedback is a score, you've probably got this set up in PA...look here for a KPI or metric related to the KB feedback score:

https://your-instance-name.service-now.com/now/nav/ui/classic/params/target/%24analytics_admin_console.do%3Fcard%3Dmanage%26item%3Dkpis 

[Dr Atul G- LNG]

Hi @Kass3m 

You can see OOTB notifications