Who can trigger system notification

[Samuel Perez]

Hello - is there a specific role required to trigger system notifications?

Example, i have created a notification to be sent when an outage is created.  Right now, the notification is only triggered if I begin the outage.  Other users can begin the outage, but the notification is not being triggered when they do it, only when i do it.

[Dr Atul G- LNG]

Go to event table and search for the event outage.begin.notifi 

[Danish Bhairag2]

@Samuel Perez ,

Good Question.

This will require a bit of searching to do.

Events are mostly triggered from business rule or script include or scheduled jobs if executed via a script.

So can u look in each of this table by applying a filter script contains (event name). 

If it's from a flow or workflow then it might be bit difficult to search for.

Hope it's the 1st one.

Ultimately it's an access issue where others don't have it due to which that event is not fired in their case.

Thanks,

Danish

[Dr Atul G- LNG]

Hi @Samuel Perez 

As per my understanding, notification work on trigger conditions and if you want that it must trigger then you can add in trigger condition. 

[Samuel Perez]

Thank you all...i have figured out that not all my business service outages are triggering the notification, so now i have to figure out why that is.  and the outages that are triggering the notice are triggering twice, even though in the email log, it shows the same originating event