Why do we get portal error of "Tour ended because the next step was not found." at the top of the page after selecting any of the tour options?

Ankit69
Tera Contributor

‎02-14-2022 02:57 AM

When choosing any of the tours from the Tours menu option from the Portal Home page, it takes several seconds but then it finally results in an error.

Steps to check:

  1. Go to service portal of instance.
  2. Select Tours.
  3. Select any of the options. 
  4. Choose "Begin Tour".

It will take about 12 seconds (assuming, it's dependent on the environment) but then eventually, there is an error of "Tour ended because the next step was not found." at the top of the page.

Instead of giving error, it must start the guided educational tour of the site. Please help in resolving this urgently.

@Chuck Tomasi @Ankur Bawiskar @Pradeep Sharma @Ishaan Shoor 

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8 REPLIES 8

shivalikagupta1
Mega Expert
In response to Ankit69

‎12-08-2022 04:52 AM

Hi Ankit, 

 

I am also facing similar issues now. 

Did you find out resolution for same? Please share if any, would be really grateful. 

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Nishu Saini
Kilo Guru
Kilo Guru
In response to Ankit69

‎02-18-2022 04:20 AM

Hi Ankit,

 

Make sure to chose the correct page in "sp_page" field and mark the "skippable " field as "true" for all steps. In case if you have any step which is not configured properly it will be skipped and tour won't be crashed .

 

find_real_file.png

 

 

Preview file
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Saurav11
Kilo Patron
Kilo Patron

‎02-17-2022 11:34 PM

hello,

The above error happens generally when the Tour is not able to search for the next record.

So if you have defined the tour on multiple pages then when the step comes where it has to go to a new page you need to manually click on the part which will take it to the new page and then the tour will work accordingly.

Also in you screenshot you action event as click so hopefully your are licking to make it forward other wise if kept idle it will end the tour.

Please mark answer correct/helpful based on Impact

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Ankit69
Tera Contributor
In response to Saurav11

‎02-18-2022 02:55 AM

Following changes were made, which did not worked:

Implicit checked for the click action event, Action made true and Action Event changed to click and the URL does not seem to be working correctly, so it did not resolved the error.

Even I tried the workaround to modify the URL to add / after ? 

Can you suggest what could be the issue?

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