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why doesn't every outbound email have a watermark

Dave65
Tera Contributor

Why doesn't every outbound email have a watermark.
I have noticed that not every outbound email generates a watermark record. I have looked for a BR that creates the Watermark records but couldn't find one.
I thought that since the purpose of the Watermark to the best of my knowledge is to tie a response email to the originally sent email, that every outbound email would have an associated Watermark record but, in my situation, I am finding this to not be the case.

Can anyone tell me why there isn't an equal # of Watermark records & Outbound emails?

 

Thank you for your help.

1 ACCEPTED SOLUTION

Sagar Pagar
Tera Patron

Hi @Dave65,

 

May be some of the outbound notifications have Omit Watermark is set as false. Hence, some of the outbound emails with out the watermark.

 

For reference - Omit an email notification watermark 

 

Thanks,

Sagar Pagar

The world works with ServiceNow

View solution in original post

1 REPLY 1

Sagar Pagar
Tera Patron

Hi @Dave65,

 

May be some of the outbound notifications have Omit Watermark is set as false. Hence, some of the outbound emails with out the watermark.

 

For reference - Omit an email notification watermark 

 

Thanks,

Sagar Pagar

The world works with ServiceNow