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Why is Location only populating for one location and not all in Catalog Tasks list???

tpalamore
Tera Contributor

When attempting to see the requested for user location in the list of SCTASK's, that is referenced from the REQ, why is it only displaying one specific location and not all the locations, eventhough the location is listed in the REQ?  Need help!

3 REPLIES 3

AnirudhKumar
Mega Sage

Probably because all the users you've been testing with have the same location...

We have over 8k users globally, but I am only seeing Asia users. We have 136 locations in our location table.

Ankur Bawiskar
Tera Patron

@tpalamore 

is that Location a dot walked field added on Catalog Task list?

if it's not populated in the parent record then it won't show

You need to check which logic is populating that and may be it's populating based on some requirement

Hence not filling all the time.

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader