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‎03-17-2025 12:13 AM
I created some variables for a new form. After deleting variable A, I can see that the deletion is captured in the update set with the action 'DELETE'. However, the action 'INSERT_OR_UPDATE' for variable A is not captured in the update set. Does anyone know why this happened? Thank you!
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‎03-17-2025 05:36 PM
Hi @natchen
That's the expected behaviour. Each file (artifact) should have only one corresponding customer update entry. This single entry will be updated or modified as necessary, rather than creating multiple customer update records for different operations related to the same artifact.
To confirm this you can validate the created and updated time of the customer update record.
Hope this info helps.
Regards,
Siva
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‎03-17-2025 03:09 PM
Hello @natchen
Open table: sys_update_xml and then apply filter as Type is Variable and Action is INSERT_OR_UPDATE and Target name as your Variable name (if you know it):
Find out the name of the update set where this variable with INSERT_OR_UPDATE action is and then you can change the update set name as per the update set that you want.
Hope that helps!
Hope that helps!
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‎03-17-2025 05:36 PM
Hi @natchen
That's the expected behaviour. Each file (artifact) should have only one corresponding customer update entry. This single entry will be updated or modified as necessary, rather than creating multiple customer update records for different operations related to the same artifact.
To confirm this you can validate the created and updated time of the customer update record.
Hope this info helps.
Regards,
Siva
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‎03-17-2025 09:14 PM
you deleted it so DELETE action for variable A will be captured.
Each component will have only 1 entry either DELETE or INSERT_OR_UPDATE.
This is used by system during the update set migration and is OOB behavior.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader