Why lists are not visible in Agent Workspace for an instance on Paris?

Vidit Mittal · ‎10-19-2020

I am unable to see lists on Agent Workspace. I created a workspace using studio & added one list. There were 4 lists already present by default:

Now, if I open the workspace, and go to Lists, I don't find anything:

I've tried this in different instances, but same issue. This issue is not there for instances on Orlando or instances which are upgraded from Orlando to Paris. Its only with a fresh Paris instance.

Kindly help me for this.

Lisa Holenstein · ‎10-20-2020

This is a known error in Paris EA + Paris Patch 1 and will be fixed in an upcoming patch. It is caused by a deprecated component that is still being added to a workspace through Guided App Creator.

To solve this for the workspace you created, please follow these steps:

Navigate to Workspace Experience -> Administration -> All Workspaces -> Your custom workspace
Switch to the tab Workspace Modules and choose Lists
In the field Content component choose the component with the tag sn-workspace-list-module in the application @devsnc/sn-workspace-list-module.
Save or update the Workspace Module record.

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View solution in original post

Runjay Patel · ‎01-05-2021

Learn Agent Workspace from scratch to end with real world implementation and get live project hands-on.

Step by Steps implementation: https://www.youtube.com/playlist?list=PLIGcZxQaeEoj0XXBqTfReQwR44OeDYYb0

This Series help you to understand below topics

How to setup Agent Workspace
Plugins required.
Create Studio application for Agent Workspace.
Lading Page configuration in details.
List Layout and Categories configuration.
Form Layout, Header and Ribbon configuration
UI Actions and notifications.
Global search and Agent assist.
Live Agent chat configurations.
Integrate Connect Support with Agent Workspace
Difference between Agent Workspace and ITSM Agent Workspace?
Custom form for app: UI page, service portal widget or Agent Workspace component?
View and Create Reports in Agent Workspace
For LIVE AGENT where the service desk can access to the chat in back-end? via AGENT WORKSPACE OR CONNECT SUPPORT
Agent Workspace - convert incidents to Request Items and vice-versa
Add Knowledge search in Agent Workspace to Contextual form
UI Action to pop up Email from Agent Workspace
Bar Graph
Open frame API in Agent Workspace
How to use Assignment workbench in Agent Workspace?
Viewing Interaction Records in Agent Workspace
Agent Chat in Service Portal without Virtual Agent
And many more.

Please mark reply as Helpful/Correct, if applicable. Thanks!!

karim9 · ‎01-19-2022

Hi All, I am having kind-off similar issue, but my list is visible below but not on top of the form. PFA screenshots and let me know what needs to be done to resolve this buggy agent space list view:

Screenshot 1: An extra empty list is created on top of the form, unable to figure out why

Screenshot 2: (But When scrolled down the list is visible properly)

Screenshot 3: Current list settings (Note: I tried adding content mentioned in this article in content component field as well but the end result is same)

Why lists are not visible in Agent Workspace for an instance on Paris?

Hi All, I am having kind-off similar issue, but my list is visible below but not on top of the form. PFA screenshots and let me know what needs to be done to resolve this buggy agent space list view:

Screenshot 1: An extra empty list is created on top of the form, unable to figure out why

Screenshot 2: (But When scrolled down the list is visible properly)

Screenshot 3: Current list settings (Note: I tried adding content mentioned in this article in content component field as well but the end result is same)

Please help me to solve this problem. Thanks!!