Work notes and additional comments of the custom table cannot display in Portal/ Ticket form page.

[yueyunbo1]

I created a record producer for a new custom table( task-based), added it into service catalog.

When I access it from Employee Service Center Portal, submit a new record,  the work notes and additional comments journal fields cannot display on the conversation widget of ticket form.

Dose anyone know the reason?

[Ashutosh Munot1]

Hi,

Can you use the itil account instead of system admin account. 

Thanks,
Ashutosh

[yueyunbo1]

Hi,

ITIL User still can see the work notes and comments

[AntoniZ99967320]

Audit is not enabled on Journal fields of custom table(s).

Steps of how it can be enabled are outlined here: Are you wondering why work notes/additional comments data not showing in activity filter?