I see the function that allows me to list all the user criteria a specific user participates. What about the reverse? It would be nice to see when building out a user criteria what current users would participate within the criteria. Thanks.
How does a user with the itil role create a personal filter from an existing filter? Put another way, if a user filters a list of records, how does that user create a personal filter from that query? The documentation that I have found indicates to s...
Hi allHow can I add extra info onto a Private Task (PTSK) card in a Freeform Visual Task Board (VTB)?I expected similar functionality as on Guided VTBs, where I could specify a VTB view on the table.I've tried to resolve it with specifying a VTB view...
Hello,My name is Fabian Kunzke and i am currently working as a solution architect/developer. Within the last year i had the pleasure to work with a growing amount of smaller companies interested in the plattform. Each an every project varied in topic...
Hey Guys, Is it possible to change logos using Update Set? I know its a easy to do but I don't have access to the production server as the guy in charge is away.
Can someone please explain what these 2 attributes are actually tracking and where these numbers are being generated from? I have attached a screen shot.Thanks,John
We are currently discovering CheckPoint virtual Appliances through vCenter, thus, CIs are being created under VMware Virtual Machine Instance. I wonder if it would be possible to retrieve this on IP Firewall Class? If yes, would you be able to point ...
I am attempting to run a report that shows all open incidents in a specific group (for example "Main_Group"), and the state of the Incident Tasks associated with each incident. At the moment if we want to know if Incident Tasks that we've opened to m...
I have created a Templated Snippets and can insert the hyperlink to a KB article. Choosing the response, you can see the hyperlink and actually click into it as displayed in the Response. But, once you use the Copy Paste button and paste to the HR Ca...
I want to add a business rule to project tasks to prevent them from being deleted if there are time entries logged with hours to the task. I have created a business rule:When: beforeDelete: trueOrder: 1 (so that it runs before the out of the box befo...
I need to preview attachment in the record, what should i do?
I am having trouble figuring out the difference between a Guided Visual Task Board (who's functionality I am familiar with) versus a Flexible VTB. Can anyone assist? I checked docs.service-now.com and the descriptions aren't helpful. Thanks in advan...
Hi,I need to populate the u_context (referenced to wf_context) in the run script activity of the workflow, but would need a way to get this into the workflow, any inputs?
[Madrid] I have created an Export Set to transfer some CMDB data to my MID server as .csv file . If I run the "Test Export 20 Records" test, the .csv shows up in the proper place on the MID server. But when I run the full Export Data, the .csv file...
I have an issue where an unauthenticated guest user (as output by gs.getUserName()) can pull a record from a table that has no ACL's whatsoever on it (u_one_time_code), and get the referenced user's sys_id from that record's u_user field. This is jus...