Workflow stage - RITM showing value

[kristenankeny]

I created a stage set for my workflow. When the workflow runs and updates the RITM stage, if I open the RITM I am seeing the stage value instead of the label. I thought the issue might be that my stage set had options not in the Stage column on the sc_req_item table, so I update the Stage column to include all of the my stage set items, with same labels and values. However, I'm still seeing the value when the form loads.

[warren_chan]

Hi Kristen,

Can you post a screenshot of the issue you're seeing?

Warren

[kristenankeny]

Sure -

This is the workflow step that sets the stage to "Item Pending Manager Approval":

This is that stage as showing the workflow stages (imported from a stage set):

This is the stage choice on the sc_req_item table:

This is what I'm seeing on a Request Item that is at the "Item Pending Manager Approval" stage:

It's happening with multiple stages (not sure if all, I haven't run it through every iteration).

I had built essentially the same workflow in two separate personal dev instances (one geneva, one geneva upgraded to Helsinki), without any issues. I can't even recall having to add the stage choices to the sc_req_item table. But when I recreated the workflow (from scratch, not through migrating an update set) in our company development instance, I'm seeing this behavior.

[warren_chan]

Hmm, I'm not sure.

Did you check to make sure that your stage set of "Item Pending Manager Approval" has the same internal value of "manager_approval"? Does the workflow stage value align with it? It seems to work right for me and that's the only thing I can think of that would cause a display discrepancy.

[kristenankeny]

Yea, it's weird. Both of them have the value of manager_approval. I even ran into the issue using Fulfillment, which I believe is out of box. But it works in two personal dev instances, but not in our company dev.