Workspace Activity Stream shows Created By UserID in place of User Name

[suresh91]

Hi,

For some of the Incident in workspace activity area showing user ID instead of user name.

Found this KB but did not help in my case-

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0864564

Please assist me on this issue?

[Anurag Tripathi]

If you have made the change in the properties as per the Article. 

Clear the cache() instance name.service-now.com/cache.do and test again.

make new entries in the activity to see the effect of the new entries.

[mush · Accepted solution]

Hi, 

This post talks about this too, apparently it's a defect introduced by Tokyo Patch 7 and the problem number is PRB1648393. We have the same problem.

https://www.servicenow.com/community/now-platform-forum/agent-workspace-activity-stream-shows-create...

Regards

MK