Service Portal "My Requests" widget not showing any data

[Shalini Sharma]

Hi All,

We have created a custom page called "my tickets" and published My Requests (my-requests-v2) widget instance on it. The my requests widget was not available on my servicenow instance. So I have exported the code and dependancy from developer instance. 

Now it is not showing any data and showing the below message on load.

I have not changed the code for this widget. Can someone please help me with this.

[VigneshMC]

My Requests widget looks for tables in below table, make sure you have records in them.

https://<instance_name>.service-now.com/request_filter_list.do?sysparm_query=active%3Dtrue

and other thing is this widget seems to be available from madrid, not sure about the backward compatibility 

https://docs.servicenow.com/bundle/madrid-servicenow-platform/page/build/service-portal/concept/my-r...

Thanks,

Vignesh

[Arjun2]

Navigate to My Request Filters and check if "Service Catalog Request"(For REQ) is active. Also check if that record has :" Applies to " value set to Service Portal too.

[pparra]

I found that if the Request (sc_request) does not have any related item (sc_req_item), the record is not shown in the "My Request" widget.