Does Servicenow supprt automated emails to end users?

[Awanish]

Hello All,

I wanted to know if ServiceNow supports automated scheduled emails to end users which helps in keeping a track of EOD or SOD pending tasks or reports?

Regards,

Awanish

[Vasantharajan N]

@Awanish - Yes. You can set up a scheduled email for end users based on your requirement.

You can use Flow designer schedule to achieve it without doing any coding. 

You can also check the article https://www.servicenow.com/community/developer-forum/creating-schedule-job-to-send-notification/m-p/...

[Ankur Bawiskar]

@Awanish 

there are scheduled flows, scheduled jobs, scheduled reports available OOTB for this.

Scheduled Jobs 

Scheduled Reports 

Scheduling a workflow  -> not widely used nowadays

You can design your own logic to send emails at particular time using gs.eventQueueScheduled() method

Generating Events 

The Power of System Events - Part 2 - gs.eventQueueScheduled 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Dr Atul G- LNG]

Hi @Awanish 

Yes, absolutely! There are several methods to send emails to users:

• Flow

• Scheduled Jobs

• Scheduled Reports

You simply need to configure them as per your requirements, and everything will be done. However, to ensure this works, make sure your instance has an email account set up and that the email properties are enabled. In PDI, emails don't work by default due to security restrictions.