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3 weeks ago
we have a case record, under case record we have evidence record, under evidence record we have a evidence task record. So basically case is a reference field on evidence record and evidence is a reference field on the evidence task record. And also on case form we have a case type field. If the case type = standard, i need to show certain fields on evidence task record, i am writing a UI Policy evidence_task.evidence.case.case_type = standard to make those fields visible, but it's not working.
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3 weeks ago
Hello @kthudi6
You are trying to Dot-walking 3 levels. Evidence Task-->evidence-->Case. Servicenow sometimes Doesn't support 3 or more than 3 level of Dot-walking. Dot walking more than 3 levels is not a best practice.
My suggestion is to write Glide Ajax. if you need any help with the code, i can help you.
Please Mark Helpful, if my Reply added any Value.
Regards
RaghavendraG
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3 weeks ago
Hi @kthudi6
Because a UI Policy runs strictly on the client side (the browser), Thats why no dot walking is available.
Refer: KB0690048 UI Policy with dot-walked filters does not execute on new records (sys_id=-1)
Dot Walking in a Catalog Item UI Policy not working
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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3 weeks ago
Thanks everyone for the responses
