email notification

[kavitha18]

I want to send an email notification 'Assigned To field manager' in CC 

For ex: Assigned to : My self 
cc: My manager email

I will really appreciate your responses.

Thanks

[Dhanraj B]

Hi @kavitha18 ,

You can use email script to add "Assigned to" field's manager in CC.

email.addAddress("cc","email_address","recipient_name");

If this helped you in anyway, please hit thumps up or accept this as solution if it resolved your query.

-Dhanraj.

[Ankur Bawiskar · Accepted solution]

@kavitha18 

you can't set the manager as CC directly using Email Notification

you need to use Email script for this and then include that in your notification body like this

1) Create a New Notification Email Script:

2) Mail script
Name: Mail Script Name

Script: your script

3) Now call this Notification Email script in your Notification as shown below using the syntax:

${mail_script:Mail Script Name}

Email script as this

(function runMailScript( /* GlideRecord */ current, /* TemplatePrinter */ template,
    /* Optional EmailOutbound */
    email, /* Optional GlideRecord */ email_action,
    /* Optional GlideRecord */
    event) {

    // Add your code here
    email.addAddress("cc", current.assigned_to.manager.email.toString(), current.assigned_to.manager.name.toString());

})(current, template, email, email_action, event);

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