In ServiceNow Zurich version, ServiceNow ticket, we can add people to the watchlist so they get notified by email for any update on the service ticket. The issue we are having is people on watchlist can't reply to tickets - what is out of the box Se...
We need to create a Business Rule on the Email [sys_email] table in ServiceNow.At the time of record insertion, the rule should check whether the email is created between 9:00 AM and 6:00 PM IST.If the condition is met, the Type field should be updat...
Hello, @Sunil2021 ,I am not able to receive my OTP emails while I try to login to the Servicenow University and I asked the support through SSO. It asked my username and password and then it is not resolving my issue and showing "I'm having technical...
My instance doesnt wake up after 20 mnts or even after multiple attempts.
I have Jira with ServiceNow using REST Message i have shared the snap of scripted REST API and the JIRA webhook configuration for your reference.However, the endpoint which had given in webhook, its not getting hit or triggered. Could you please revi...
https://<instance_name>service-now.com/nav_to.do?uri=sysevent_script_action.do?sys_id=8e93ed730a05001301dec5cd65369e9e
Hi Everyone,While i am using IDR, in consumer replication sets i am getting an error after creating it(The consumer instance does not recognize the x_snc_cust_jrny_activity_template table from the associated IDR schema. Enable a transformation with t...
Hello, I wanted to ask regarding ServiceNow CSA exam for renewal, which is showing my certificate will expire soon, how can It take that exam? Is this again proctor based and do I pay for that?? please help me with this query's
Hi Community, While building a personal ServiceNow project in my Personal Developer Instance, I realized that most implementation decisions aren’t about “right vs wrong” — they’re about trade-offs. A few examples I encountered: • Flow Designer (reada...
I have successfully installed the application from local vscode, but the later install commands does not seem to work. What I am doing wrong here? The build works, but not the install command.
Description: I have one requirement from business to validate phone number against x_smcit_on_board_0_field_service_contractors, if it exists do not continue with catalog item submission and asking for new number, if not exists continue with catalog ...
I would to evaluate Workplace Service Delivery applications but cannot install them. Why are these applications blocked?
Hey everyone Is anyone here preparing for the CIS-ITSM exam around Feb–Mar 2026? Would love to hear any tips, preparation strategies, or recommendations for good practice question banks. If you’ve already taken it, please share your experience!Here’s...
I want to setup certificate based authentication in my PDI instance. How can I do that?I am unable to test it. What is the best way to go forward?Getting errors while uploading CA certificatesI want to enable modern authentication for calling service...
