How to update the description and comments from servicenow to Jira

[Mark Manders]

Through an integration.

Please provide more information if you want more specific answers.

[Ankur Bawiskar]

@kalyanirom 

you should connect JIRA and ServiceNow using integration.

check these links

How To - Configure a bi-directional integration with Jira with integrationHub and Flow Designer 

ServiceNow Integration with JIRA | How to integrate ServiceNow and JIRA 

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[Dr Atul G- LNG]

Hi @kalyanirom 

SN provide the Spoke for Jira-SN integration.

https://www.servicenow.com/docs/bundle/zurich-integrate-applications/page/administer/integrationhub-...

https://www.servicenow.com/docs/de-DE/bundle/zurich-it-asset-management/page/product/software-asset-...

[kalyanirom]

Hi @Ankur Bawiskar , @Dr Atul G- LNG 

Thanks for your responses.

We have Jira spoke to integrate between ServiceNow and Jira.

Ticket creation is successful and Updates from Jira to ServiceNow are happening fine.

Issue is about to send Description updates and Comments posting (both internal and customer visible comments) from ServiceNow to Jira.

I am seeing this error on my update flow action:

Additional fields are nit rendering when I am using dynamic value for Jira issue id, 
I am saving Jira issue id(example:prj-123) on one of the fields(example: jirakey) on Incident.

And using the same field (jirakey) for mapping the Issue Id on "Update Comment" action.

I can see the Additional fields enabled when we use the static issue key(example: prj-123) into Issue Id field on Update action:

Could you please help on this.

Thanks.