I'm not able to use "Right Click and select Configure" option from the form

[Sathwik1]

I’m unable to use the “Right-click → Configure” option on the form for the sn_customerservice_case table, even though I have the admin role.



My objective is to modify the form layout, but the system does not display the form configuration or design options when I right-click on the form.



When I attempted to add the sn_customerservice_case role to my user profile, the system threw an error stating that customer roles can only be added if the user has the sn_internal role.



Given this restriction, could you please advise on the correct roles or approach required to customize the form layout for the Customer Service Case table?

@Ankur Bawiskar  @Dr Atul G- LNG 

[nayanmule]

@Sathwik1  , please check the view of the form that you are trying to edit .

Also check the current application scope if it is same as that is used for CSM form application scope.

Check if there are read or write ACLs on sys_dictionary or sys_ui_* tables that block your access.

[Ankur Bawiskar]

@Sathwik1 

seems your form is broken and hence right click on form not allowing

check browser console and see the error

some client script or UI policy is causing this error

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Siddhesh Gawade]

Hello @Sathwik1 ,

As @Ankur Bawiskar mentioned this seems to because of broken form. as I faced similar issue while configuring form on case records. So, check recent activities of form or related UI configurations.

Regards,
Siddhesh Gawade

[PrashantLearnIT]

HI @Sathwik1 

Navigate to System UI > UI Macros

Search for "context_form_header" in the 'Name' column and open the record.

See if there are any conditions or restrictions on the record.