From your screenshots it looks like two separate things are happening:
- Image 1 — You're landing on App Engine Studio (
/now/appenginestudio/home), which is the low-code builder, not the full platform UI.
- Image 2 — You opened classic Studio IDE (
/sn_glider_app/servicenow_studio.do), which shows "No apps to show" and Scope is set to "None".
Neither of these is the actual platform backend. Here's how to get to the regular platform:
Navigate directly to the platform UI by hitting this URL in your browser: https://dev373538.service-now.com/login.do
If that still doesn't work and you're being force-redirected to AES, check these things:
-
Verify your roles — Your PDI account needs the admin role. Go to https://dev373538.service-now.com/sys_user_has_role_list.do?sysparm_query=user.user_name=admin and confirm admin role is there and active.
-
Check the landing page redirect — Navigate to sys_properties.do?sysparm_query=name=glide.entry.page.default and see if it's been set to App Engine Studio. Clear it or set it back to $allappsmenu.do.
-
PDI might need a wake-up — If the PDI was hibernated/reclaimed, you may need to reclaim it from the ServiceNow Developer Portal under "Instance" and re-activate it. The credentials reset when a PDI is reclaimed.
The most common reason for this is that the PDI credentials were reset after hibernation. Log into developer.servicenow.com, check your instance status, and grab the current admin credentials from there.
