instance undergoing unscheduled maintenance.

[surendrad698805]

I am unable to access my Personal Developer instance from last 2 weeks. From last 2 weeks on wards its showing instance undergoing unscheduled maintenance. 

Can anyone help me with this.

Thanks,

Surendra

[Dr Atul G- LNG · Accepted solution]

Hi @surendrad698805 

I've been using PDI without any issues since this morning, but I've noticed several posts in the community about PDI being offline. Here are some points to consider:

1. There is no support available for PDI.
2. If you can wait, let's wait a bit longer.
3. You can release this instance and start a new one, but you will lose your previous data. To avoid losing update sets in the future, make sure to take regular backups of your PDI.

There have been 3-4 posts in the community today about PDI failures or unavailability. 

[Aditya_hublikar · Accepted solution]

Hello @surendrad698805 ,

Since ServiceNow PDIs do not have dedicated support, you can either wait for some time and see if the instance comes back online, or request a new instance. However, if you request a new instance, all data from the previous instance will be lost.

Also, keep this in mind: always take regular backups of your work using Update Sets. This helps you recover your customizations and development work in situations like these.

If this helps you then mark it as helpful and accept as solution.

Regards,
Aditya

[Dr Atul G- LNG · Accepted solution]

Hi @surendrad698805 

I've been using PDI without any issues since this morning, but I've noticed several posts in the community about PDI being offline. Here are some points to consider:

1. There is no support available for PDI.
2. If you can wait, let's wait a bit longer.
3. You can release this instance and start a new one, but you will lose your previous data. To avoid losing update sets in the future, make sure to take regular backups of your PDI.

There have been 3-4 posts in the community today about PDI failures or unavailability. 

[surendrad698805]

Thank You for the Quick Response

[Aditya_hublikar · Accepted solution]

Hello @surendrad698805 ,

Since ServiceNow PDIs do not have dedicated support, you can either wait for some time and see if the instance comes back online, or request a new instance. However, if you request a new instance, all data from the previous instance will be lost.

Also, keep this in mind: always take regular backups of your work using Update Sets. This helps you recover your customizations and development work in situations like these.

If this helps you then mark it as helpful and accept as solution.

Regards,
Aditya

[Tanushree Maiti · Accepted solution]

Hi @surendrad698805 

These days , it is happening to some of community members.

If your  your Servicenow Developer PDI  has been stuck in a "launching," "waking up" , "500 error" or not getting online state for more than 24 hours, then  I will  advice you  to release the instance and request a new one .   

As you know there is no support available for PDI.