Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

My servicenow deveoper account is locked

sakshishruti
Tera Contributor

yesterday

I am not able to login into my instance. It asks me for biometric, for some passkey which I don't have. They do have an option of receiving a code on your email, but I never receive any code on my email. What should I do? Feels like I am stuck in a loop...

Preview file
64 KB
0 Helpfuls
  • 1,981 Views
8 REPLIES 8

Dr Atul G- LNG
Tera Patron
Tera Patron

13 hours ago

Hi @sakshishruti 

 

Did you try to enter the code manually from App.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls

sakshishruti
Tera Contributor
In response to Dr Atul G- LNG

13 hours ago

I don't have any code or app, I tried the steps it told me. Scanned QR from my phone but no code was found

0 Helpfuls

Dr Atul G- LNG
Tera Patron
Tera Patron
In response to sakshishruti

13 hours ago

Hi @sakshishruti 

The app has been linked to the DEV instance. Now, when you open the app again, you will see a 6-digit code.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls

sakshishruti
Tera Contributor
In response to Dr Atul G- LNG

13 hours ago

exactly which app are you talking about? where can I find it?

0 Helpfuls