My servicenow deveoper account is locked

sakshishruti · ‎12-13-2025

I am not able to login into my instance. It asks me for biometric, for some passkey which I don't have. They do have an option of receiving a code on your email, but I never receive any code on my email. What should I do? Feels like I am stuck in a loop...

Dr Atul G- LNG · ‎12-14-2025

Hi @sakshishruti

Did you try to enter the code manually from App.

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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sakshishruti · ‎12-14-2025

I don't have any code or app, I tried the steps it told me. Scanned QR from my phone but no code was found

Dr Atul G- LNG · ‎12-14-2025

Hi @sakshishruti

The app has been linked to the DEV instance. Now, when you open the app again, you will see a 6-digit code.

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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sakshishruti · ‎12-14-2025

exactly which app are you talking about? where can I find it?