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My servicenow deveoper account is locked

sakshishruti
Tera Contributor

yesterday

I am not able to login into my instance. It asks me for biometric, for some passkey which I don't have. They do have an option of receiving a code on your email, but I never receive any code on my email. What should I do? Feels like I am stuck in a loop...

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Dr Atul G- LNG
Tera Patron
Tera Patron

5 hours ago

Hi @sakshishruti 

 

Did you try to enter the code manually from App.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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sakshishruti
Tera Contributor
In response to Dr Atul G- LNG

5 hours ago

I don't have any code or app, I tried the steps it told me. Scanned QR from my phone but no code was found

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to sakshishruti

5 hours ago

Hi @sakshishruti 

The app has been linked to the DEV instance. Now, when you open the app again, you will see a 6-digit code.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
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sakshishruti
Tera Contributor
In response to Dr Atul G- LNG

5 hours ago

exactly which app are you talking about? where can I find it?

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