Not able to hide the Short description field while loading the incident form?

[RajeshEdaguttu]

Hello Everyone,

I have written a client script which is onLoad type and I set short description filed to be hidden and description field to mandatory for incident table but when I load or refresh the Incident form changes are not reflected. Could you please help me how to fix this issue and what could be the reason?

[Dr Atul G- LNG]

Please check whether this is mandatory at the dictionary level, as that might be the reason. Also, verify which table you are trying to use—you might need to override the dictionary as well.