personal Developer Instance for over a week – Unable to get an instance

[manikantago]

Hello everyone,

I requested a Personal Developer Instance (PDI) through the ServiceNow Developer Portal more than one week ago.

Initially, my request was placed on the waitlist. I also created another Developer account and requested an Australia release instance, but it also went to the waitlist. At one point the portal showed "Fulfilling Request", but then displayed the message:

"We were unable to assign an instance to you. Please retry now."

After retrying, my account was placed back on the waitlist.

I have already emailed devportalprod@service-now.com but have not received a response yet.

Could someone please help me with the following?

1. Is there any issue with my account?

2. Is there any way to get a Personal Developer Instance sooner?

3. How long is the current wait time for Australia PDIs?

I need the instance to complete my ServiceNow Administration labs and training.

Thank you for your time and assistance.

[Dr Atul G- LNG · Accepted solution]

Hi @manikantago 

Don't worry—this is quite common at the moment.

Over the past few days, many community members have reported delays when requesting a PDI. In some cases, the waiting period has been 6–7 days or even longer, especially for lower ServiceNow versions.

You can try requesting an instance on an earlier release, such as Zurich or an older version, but there may still be a waiting period due to high demand.

For now, patience is the best approach, as PDI availability depends on overall demand and ServiceNow's infrastructure capacity.

[Tanushree Maiti · Accepted solution]

Hi @manikantago 

Many community member now-a-days facing this issue.

Due to high demand following a new platform family release, PDI pools for the Australia version are currently experiencing errors or waitlisting. These days lots of similar issue reported.

I will suggest you to Wait  for PDI request to be provisioned if your request is  already waitlisted.  Do not cancel your request, as you will lose your spot.

Support is not available for PDI .

Note:You can try releasing your current request and requesting an earlier version (e.g., Zurich ), as they may have more availability . But Community members reported that there is also having waitlist issue.

[Dr Atul G- LNG · Accepted solution]

Hi @manikantago 

Don't worry—this is quite common at the moment.

Over the past few days, many community members have reported delays when requesting a PDI. In some cases, the waiting period has been 6–7 days or even longer, especially for lower ServiceNow versions.

You can try requesting an instance on an earlier release, such as Zurich or an older version, but there may still be a waiting period due to high demand.

For now, patience is the best approach, as PDI availability depends on overall demand and ServiceNow's infrastructure capacity.

[Tanushree Maiti · Accepted solution]

Hi @manikantago 

Many community member now-a-days facing this issue.

Due to high demand following a new platform family release, PDI pools for the Australia version are currently experiencing errors or waitlisting. These days lots of similar issue reported.

I will suggest you to Wait  for PDI request to be provisioned if your request is  already waitlisted.  Do not cancel your request, as you will lose your spot.

Support is not available for PDI .

Note:You can try releasing your current request and requesting an earlier version (e.g., Zurich ), as they may have more availability . But Community members reported that there is also having waitlist issue.

[Aditya_hublikar · Accepted solution]

Hello @manikantago ,

Nowdays this common issue faced by multiple users .

You must  refer this , it will help you to  :

https://www.servicenow.com/community/itsm-forum/servicenow-developer-site-notice-pdi-request-delay/t...

If this helps you then mark it as helpful and accept as solution.

Regards,

Aditya

[yashkamde]

Hello @manikantago ,

I understand your concern, my PDI was offline for around 4–5 days at a stretch, and at times even when it came back it was running quite slow. From what I’ve seen, if the instance is showing as available, the best approach is to keep checking and trying every day. Usually it does come back online eventually, though the wait can be frustrating.

Note: I have recently seen an increased number of community posts regarding PDI waitlists. This suggests the issue may be related to ServiceNow's infrastructure capacity or instance availability on their side. In such cases, users must wait until additional resources become available and an instance is assigned.

If my response helped mark as helpful  and accept the solution.