Hi @indusahu,
That error is coming from the test step itself, not the portal being down. "Cannot read properties of undefined (reading 'url_suffix')" means the client script behind the step tried to read the url_suffix field off a Portal reference and got nothing back, which is exactly why it can't open the portal. url_suffix lives on the sp_portal record (Configuration > Portals), so the step's Portal reference is either empty, pointing at a record that no longer exists, or the running user can't read it.
Worth checking, in order:
- Open the failing step (likely an "Open a New Portal" or an Open Form/Catalog Item (SP) step) and confirm the Portal field is actually populated, not left blank after a copy/clone of the test
- Go to the sp_portal record it points to and confirm it still exists, is Active, and has a value in URL Suffix
- Check the Run as user configured on the test (or the impersonated user in the step) has read access to sp_portal, an ACL restriction there will make the GlideRecord come back empty too
- If the portal itself was deleted or renamed since the test was authored, re-pick it from the field rather than assuming the reference is still valid
If reselecting the Portal doesn't clear it, swap that step for a plain Open a URL step pointing to /your_suffix?id=your_page as a quick sanity check, that bypasses the portal lookup entirely and tells you if it's the step config or something deeper.
Thank you,
Vikram Karety
Octigo Solutions INC
