Autoclose related incidents when state is onhold, when Problem is resolved

[Gopal14]

Hi Team,

I need to Autoclose related incidents when state is onhold, when Problem is resolved

I have written After Insert or update Business rule on problem table.

Below is my code.

var incidentGr = new GlideRecord('incident');
incidentGr.addQuery('problem_id', current.sys_id);
incidentGr.addQuery('state', 3);
incidentGr.query();

// Loop through related incidents and close them
while (incidentGr.next()) {
incidentGr.state = 6;
incidentGr.close_notes = "Automatically Resolved due to resolution of associated problem: " + current.number;
incidentGr.update();
}

Code is not working, Do I need to change anything?

@Community Alums @Voona Rohila @Dr Atul G- LNG 

[Bhavya11]

Hi @Gopal14 

To solve this create the after update Business rule on Problem table.

advanced script part: 

then resolve the Problem it will close the Associated incidents. before that make note that there is already on OOO  Business rule called "SNC - ITIL - Update Related Incidents" so you need to run your Business rule after this as your closing the Incident so.

If I could help you with your Query then, please hit the Thumb Icon and mark as Correct !!

Thanks,

BK