Change task - unable to edit state field

[harry24]

Hello , 

I have written a business rule where change task is created automatically on insert of change request , the issue is state value can only be edited by admins . how to resolve this?

[Anurag Tripathi]

You need to check the ACL on change Task. state. Change the ACL as you need.

Ideally if the task is assigned to you or your group you should be able to change the state.

OOB there is no field level ACL on change task. 

[aries_dasimpol]

Can you elaborate the current situation? Mostly, change request states are being updated by clicking UI actions such as "Schedule", "Assess", etc. Try proceeding with the process of the change request ticket cycle. Upon checking my personal instance, the state field is enabled, which means that this field is disabled locally on your end.

My recommendation is to familiarize the change request ticket cycle on your end so that you can move states from New to Complete.

[harry24]

I have written a business rule when type of change is informational then when it moves to implementation  then automatically a task is created and non-admins are unable to close this task as it is read only

[aries_dasimpol]

I see. Anurag is correct, you will need to check the ACL on change_task to see the condition. Per OOB, state can be configured if change request is not "On Hold".

Here are the other areas you may want to check prior to checking the ACL's:

1. State dictionary on change_task if the Disabled field is TRUE.

2. UI Policy actions for state on change_task. Reverse check its parent UI policy.

3. Client scripts for change_task that involves state behavior.