Compose email for RITM not work for "requested_for"

Tina24
Giga Guru

In my own instance, "Email" in More operations "…" for RITM is correct sent email to "requested_for".

 

But for my company instance , when "requested_for" and "opened_by" are the same person , it will send the mail to the person, when "requested_for" and "opened_by" are not the same person , it will display blank in to field.

 

How to make the compose Email send to "requested_for" like my own instance? Thanks!

 

My Own Instance:

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My company instance:

 

Tina24_2-1702143457054.png

 

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1 ACCEPTED SOLUTION

Clara Lemos
Mega Sage
Mega Sage

Hi @Tina24 ,

 

Have you verified if your "requested for' user has email field populated in their user record?

 

If that helps please mark my answer as correct / helpful!
And if further help is needed please let me know

Cheers

View solution in original post

2 REPLIES 2

Clara Lemos
Mega Sage
Mega Sage

Hi @Tina24 ,

 

Have you verified if your "requested for' user has email field populated in their user record?

 

If that helps please mark my answer as correct / helpful!
And if further help is needed please let me know

Cheers

Brad Bowman
Kilo Patron
Kilo Patron

On your Company Requested Item form, confirm which requested_for field is being displayed - some choose to show the requested for of the Request/REQ, so maybe the RITM requested for is not getting populated as expected.

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