Compose email for RITM not work for "requested_for"

[Tina24]

In my own instance, "Email" in More operations "…" for RITM is correct sent email to "requested_for".

But for my company instance , when "requested_for" and "opened_by" are the same person , it will send the mail to the person, when "requested_for" and "opened_by" are not the same person , it will display blank in to field.

How to make the compose Email send to "requested_for" like my own instance? Thanks!

My Own Instance:

My company instance:

[Clara Lemos · Accepted solution]

Hi @Tina24 ,

Have you verified if your "requested for' user has email field populated in their user record?

If that helps please mark my answer as correct / helpful!
And if further help is needed please let me know

Cheers

[Brad Bowman]

On your Company Requested Item form, confirm which requested_for field is being displayed - some choose to show the requested for of the Request/REQ, so maybe the RITM requested for is not getting populated as expected.