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Dashboard that displays the total ServiceNow tickets that each agent handles per day

kiyenyfelix
Tera Contributor

‎03-04-2024 03:50 AM

Create a dashboard that displays the total ServiceNow tickets that each agent handles per day, then calculate a maximum number per month, and average that maximum over the number of agents in a team. The format would be similar to what is in the ServiceNow analysis spreadsheet attached. I have tried but i am not getting the exact request

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Mark Manders
Giga Patron

‎03-04-2024 04:22 AM

Seems like you posted this twice: https://www.servicenow.com/community/servicenow-impact-forum/dashboard-that-displays-the-total-servi...


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark
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