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How can we have Separate Virtual Agent for ITSM and CSM ?

VIKASM535239375
Kilo Sage

‎09-23-2024 12:51 PM

How can we have Separate Virtual Agent for ITSM and CSM ?

0 Helpfuls
  • 579 Views
3 REPLIES 3

Mahathi
Mega Sage
Mega Sage

‎10-01-2024 06:59 AM

Hi @VIKASM535239375 ,

As we might be having different portals for CSM and ITSM, You can configure seperate virtual agents for both.

If my answer helped in any way, please mark it as ✅Correct & 👍Helpful.

Thanks,
Mahathi

0 Helpfuls

VIKASM535239375
Kilo Sage
In response to Mahathi

‎10-07-2024 06:30 AM

How can we have Separate Virtual Agent for ITSM and CSM ?

Please provide steps
0 Helpfuls

Mahathi
Mega Sage
Mega Sage
In response to VIKASM535239375

‎10-13-2024 04:02 AM

Hi @VIKASM535239375 ,

Please check this article for using different topics for different portals: 

https://www.servicenow.com/community/virtual-agent-nlu-articles/virtual-agent-available-topics-depen...

If my answer helped in any way, please mark it as Correct & Helpful.

 

Mahathi_1-1728817282505.png

 

Thanks,

Mahathi