How can we have Separate Virtual Agent for ITSM and CSM ?

VIKASM535239375 · ‎09-23-2024

Mahathi · ‎10-01-2024

Hi @VIKASM535239375 ,

As we might be having different portals for CSM and ITSM, You can configure seperate virtual agents for both.

If my answer helped in any way, please mark it as ✅Correct & 👍Helpful.

Thanks,
Mahathi

VIKASM535239375 · ‎10-07-2024

How can we have Separate Virtual Agent for ITSM and CSM ?

Please provide steps

Mahathi · ‎10-13-2024

Hi @VIKASM535239375 ,

Please check this article for using different topics for different portals:

https://www.servicenow.com/community/virtual-agent-nlu-articles/virtual-agent-available-topics-depen...

If my answer helped in any way, please mark it as Correct & Helpful.

Thanks,

Mahathi