How to give access to KB articles to edit.

[akash12345]

User wants to edit KB article but don't have access to open that.

[Robbie · Accepted solution]

Hi @akash12345,

By design, in order to create or edit Knowledge articles, a role is required with the base role being 'knowledge'.

See the below SN Docs link and a quick glance screenshot for an easier overview. Without the required role, a user will not be able to edit.

To help others (or for me to help you more directly), please mark this response correct by clicking on Accept as Solution and/or Kudos.

Thanks, Robbie

https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/product/knowledge-managemen...