My instance is in hibernation and unable to open it.

[Allu Gopal1]

My instance is in hibernation and unable to open it.

My instance id: https://dev87318.service-now.com

Please help me in getting this back.

Thanks and Regards,

Allu Gopal.

[Aman Kumar S · Accepted solution]

Hi @Allu Gopal1 

Is it an old or a new PDI?

Not sure if you have seen this announcement by Servicenow, if your PDI belonged to old datacenter, it will be reclaimed and you will have to request for a new PDI.

For more details go thorugh blog below:
https://www.servicenow.com/community/developer-blog/important-update-pdi-infrastructure-migration-ex...

[Mark Roethof]

Hi there,

Same answer as on all the others in the previous months:

These free PDIs come without any support. We all can't help you on this. The only thing you can do is wait and hope the instance gets back, or... request a new one.

Always backup your work, since PDIs suddenly - without notice - can get offline or even gone forever.

I don't know if this applies to you, though it could ofcourse also have to do with the datacentre issues which ServiceNow communicated. See for example:
"Action Required: We are migrating our PDI Infrastructure to a new data center. See our developer blog for more details and instructions for backing up."

[Shivam Techlene]

Hi @Allu Gopal1,

Did you tried refreshing your instance? If not then please follow the steps given below:

Step 1: Log in to servicenow developer site with your credentials

Step 2: Click on your profile.

Step 3: Click on "Refresh instance" under Instance action menu, until the start building option becomes clickable.

See the screenshots given below for your reference.

Please mark my response as helpful and correct if it resolves your requirement.

[Shivam Techlene]

Hi @Allu Gopal1 ,

Any updates on this one?

Kindly mark my response helpful and correct if it resolves your issue.