My instance is in hibernation and unable to open it.

Allu Gopal1 · ‎02-11-2024

My instance id: https://dev87318.service-now.com

Please help me in getting this back.

Thanks and Regards,

Allu Gopal.

Aman Kumar S · ‎02-11-2024

Hi @Allu Gopal1

Is it an old or a new PDI?

Not sure if you have seen this announcement by Servicenow, if your PDI belonged to old datacenter, it will be reclaimed and you will have to request for a new PDI.

For more details go thorugh blog below:
https://www.servicenow.com/community/developer-blog/important-update-pdi-infrastructure-migration-ex...

Best Regards
Aman Kumar

View solution in original post

AndersBGS · ‎02-11-2024

Hi @Allu Gopal1 ,

If your instance is hibernating, then you should log in through https://developer.servicenow.com/dev.do#!/home to wake it up.

if my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

Nivedita Patil · ‎02-12-2024

Hi @Allu Gopal1 ,

Unfortunately there is no support available for PDI. wait for sometime or request the new instance.

Mark my answer as accepted solution and helpful if helps you.

Thanks,

Nivedita Patil.