New state adding in incident form

Ashok
Tera Contributor

Hi All,

Variable section should visible only if incident raised through service portal but If any user raise incident through Like All-->Incident--> create new the Variable section should not visible in incident form.

 

I have added in Section Incident Variable Editor in incident form design and written below client script for variable  read-only this is working fine but If user raised incident  using All-->Incident--> create new the variable section showing empty. 

g_form.setVariablesReadOnly(true);
 
Please suggest for this requirement.

 

 

1 ACCEPTED SOLUTION

AshishKM
Kilo Patron
Kilo Patron

Hi @ Ashok ,

Do you have any column ( like Channel ) on incident form which reflect the source path. If yes, then you can add the condition in your client script. 

 

-Thanks,

AshishKMishra


Please mark this response as correct and helpful if it helps you can mark more that one reply as accepted solution

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1 REPLY 1

AshishKM
Kilo Patron
Kilo Patron

Hi @ Ashok ,

Do you have any column ( like Channel ) on incident form which reflect the source path. If yes, then you can add the condition in your client script. 

 

-Thanks,

AshishKMishra


Please mark this response as correct and helpful if it helps you can mark more that one reply as accepted solution