New state adding in incident form

[Ashok]

Hi All,

Variable section should visible only if incident raised through service portal but If any user raise incident through Like All-->Incident--> create new the Variable section should not visible in incident form.

I have added in Section Incident Variable Editor in incident form design and written below client script for variable  read-only this is working fine but If user raised incident  using All-->Incident--> create new the variable section showing empty. 

g_form.setVariablesReadOnly(true);

Please suggest for this requirement.

[AshishKM · Accepted solution]

Hi @ Ashok ,

Do you have any column ( like Channel ) on incident form which reflect the source path. If yes, then you can add the condition in your client script. 

-Thanks,

AshishKMishra