Regarding Expired Voucher

[Shyamala]

Hello Guys,

My CAD voucher expired in Aug 2023. Should I retake my course or can I purchase it directly from a web assessor account? If you guys know about this, please let me know.

[Mark Roethof]

Hi there,

Its worthwhile trying to raise a case at Now Learning. If you have a good explanation for this, they might help you.

If its just because you forgot etc... most likely you are forced to obtain a new voucher, which is only possible by following the course again.

Purchasing directly on Webassessor for a first take is not possible. This is only possible for retakes.

[Shyamala]

Hi Mark Roethof,

Thanks for your response!!...

My CSA certification expired I am retaking this CSA exam. Unfortunately, again, I purchased a course and completed and I came to know that it is not possible for retaking we can directly take an exam from web assessor account. So is there any Chance to get refund or anything.

[Mark Roethof]

I'm not a ServiceNow employee, so can't tell anything on refunds.

Like many others most likely are going to respond: Now Learning is your goto. Log a personal case.

[AndersBGS]

Hi @Shyamala  ,

If your voucher has expired there is nothing else to do than start over. 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders