ServiceNow's official documentation is a valuable resource for finding information on setting up Next Best Action. You can visit their official documentation site and use the search feature to find specific guides and information.
Review Customer Service Management (CSM):
Next Best Action is often part of ServiceNow's CSM module. Start by reviewing the documentation related to CSM. It may include information on how to set up Next Best Action for customer service scenarios.
Agent Workspace Configuration:
Next Best Action can be integrated into the Agent Workspace to provide recommendations to agents. Look for documentation related to configuring Agent Workspace, as this may also include details on configuring Next Best Action.
Explore Guided Paths and Learning Modules:
ServiceNow may offer guided paths and learning modules within their documentation. These resources can provide step-by-step instructions and best practices for setting up Next Best Action.
Contact ServiceNow Support or Community:
If you're unable to find specific documentation or need further assistance, consider reaching out to ServiceNow's support or their community forum. They may be able to provide guidance or direct you to the most up-to-date resources.
Stay Updated:
Given that ServiceNow regularly updates its platform and documentation, it's essential to stay updated with the latest information. Be sure to check for any new releases, features, or updates related to Next Best Action.
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