Hi All,
On the SOW Incident form, the KB article is getting attached to the incident using OOB Attach button.
However, i want to know how it is getting attached to incident an article. Could anyone please let me know the backend process(scripts being used and configuration made on this by ServiceNow).
Any help is appreciated!
Thanks in advance !!
Hi @Community Alums
So, you can have a look into this Macro below.
Name: cxs_result_table
URL: https://<instance_name>/sys_ui_macro.do?sys_id=0cf64485373321003e7d40ed9dbe5d59
You can also check the Table Configurations [cxs_table_config].
Open the one for Incident, you will be able to find the list of Search Action Configurations under related list. And you will see the Attach action.
Configure table for a contextual search
Cheers,
Tai Vu
Hi @Community Alums
So, you can have a look into this Macro below.
Name: cxs_result_table
URL: https://<instance_name>/sys_ui_macro.do?sys_id=0cf64485373321003e7d40ed9dbe5d59
You can also check the Table Configurations [cxs_table_config].
Open the one for Incident, you will be able to find the list of Search Action Configurations under related list. And you will see the Attach action.
Configure table for a contextual search
Cheers,
Tai Vu
