Voucher for ITSM

[JesseLiverMore]

Hello everyone,

The situation is as follows:

I had previously enrolled in the CIS ITSM course and received a voucher for the associated exam. However, I have left my former company, and my former company email address is no longer accessible or available.

As a result, I am unable to use the voucher with that email address, and it is imperative that I transfer the voucher to my new email address. The voucher's expiration date is December this year, and I am eager to make use of it with my new email address.

Your prompt attention to this matter is greatly appreciated, as time is of the essence.

Thank you for your understanding and assistance.

[Simon Hendery]

Hi @JesseLiverMore, 

The best thing to do is log into Now Learning, go to the Help Center and create a case, explaining your issue.

Be warned, it may take them some time to respond.

[Amarjeet Pal]

Hello @JesseLiverMore ,

Best option is ServiceNow Now learning support team . They will help you , I had the similar issue . TAT is 1 week . Everything will be sorted in 1 week . But keep in mind from next time , change the email id before doing the switch.

Thanks

Amarjeet Pal

Please mark helpful , if my response helped you.

[AndersBGS]

Hi @JesseLiverMore ,

Only one option - create a case to the NowLearning support team and explain the same as you have done her.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders

[Nivedita Patil]

Hi @JesseLiverMore ,

Create case from now learning account and wait for reply.

Mark my answer as accepted solution and helpful if helps you.

Thanks,

Nivedita Patil.