What are all the reasons why we use ServiceNow Groups?
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‎06-10-2024 07:18 AM
I am trying to understand what the Possible uses of ServiceNow Groups are, if any apart from the following
1: Vulnerability & Remediation Assignments
2: ITSM Assignments
3: Service mapping
4: Location Data Mapping
5: To assign Fulfiller licenses
6: Integrating with the Different applications /tools Eg: JIRA integration
7: To provide accesses to the group members
Anything else that someone can help me with?
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‎07-01-2024 09:49 AM
If referring to assignment groups, my first thought is roles/security. Much easier to maintain groups, then assign roles to users. That would be my #1
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‎07-01-2024 10:29 AM
Hi @shashanka3
Group: As per definition, it is a collection of users who work towards a common goal. Groups make the work easy in SN. Bcz all users work differently in Org and the group is one key which states more about that. Like we have a group of BA / Dev/testers etc. Groups are helpful for work assignments and also in reporting. Via group, it is easy to take care of role assignments as well.
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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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